Senior Field Service Manager, Data Center Power Systems

Generac Power Systems; San Antonio (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Generac Power Systems is seeking a Technical Field Service Manager to ensure customer satisfaction through on-site and phone troubleshooting, installation and sales support of industrial power equipment. You will work with data center customers, support certification efforts, and coordinate across regional teams.

The role requires a Electrical/Mechanical Engineering background with 10 years of relevant experience, and up to 50% travel.

Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering or equivalent experience.
• 10 years of relevant experience.
• Willingness to travel up to 50% and lift up to 25 pounds.

Responsibilities

• Provide technical support, setup and assistance to datacenter customers.
• Assist in site certification, operation and EPA testing.
• Assist with the development and distribution of service and parts bulletins to notify customers of product changes or issues.
• Assist sales managers and rep groups with new customer product training.
• Develop new and maintain existing relationships with customers’ branch, district, and regional sales and service managers.
• Coordinate customer calls with regional sales managers to ensure needs of all customers in the territories are met.
• Provide sales support through assisting customers in determining correct equipment for their needs.
• Provide technical input and design ideas to engineering during new product initiation and existing product improvements.
• Provide feedback from the field to Sales and Marketing, Engineering, Manufacturing, and Technical support.
• Provide written weekly reports to manager covering product issues/ concerns, possible sales/upsell opportunities.
• Assist Service Training and Technical Publications with manual content and reviews for accuracy.
• Evaluate Engineering Change Requests (ECR’s) and Engineering Change Notices (ECN’s) to determine the need for new service parts.

Skills

Electrical Engineering

Mechanical Engineering

Field Service

Customer Support

Education

Bachelor's Degree in Electrical/Mechanical Engineering

Job description

Generac Power Systems is seeking a Technical Field Service Manager to ensure customer satisfaction through on-site and phone troubleshooting, installation and sales support of industrial power equipment. You will work with data center customers, support certification efforts, and coordinate across regional teams.

The role requires a Electrical/Mechanical Engineering background with 10 years of relevant experience, and up to 50% travel.