Director of Field Operations

Talently; Gloucester Township (NJ); On-site; USD 120,000 - 160,000; Full time

Job summary

A major organization is seeking a Sr. Director of Field Service Operations in New Jersey. This role involves providing executive leadership for over 100 field service technicians across multiple regions. The ideal candidate will have at least 10 years of leadership experience in large-scale service operations within industrial and commercial sectors. Responsibilities include optimizing service delivery and maintaining high levels of customer satisfaction. This is a critical position with a significant impact on the organization.

Qualifications

• 10+ years of progressive leadership in large-scale service operations.
• Demonstrated success managing, motivating, and developing distributed field service teams.
• Strong understanding of service delivery and logistics.

Responsibilities

• Provide executive leadership for a team of 100+ field service technicians.
• Oversee and optimize service parts management and final billing.
• Establish and monitor KPIs to guarantee customer satisfaction.

Skills

Service Operations

P&L Management

Field Service Leadership

Equipment Lifecycle

Industrial/Commercial Sectors

Education

Bachelor's degree in Business Administration, Operations Management, or a related field

Job description

Job Title: Sr. Director Field Service Operations

Location: On Site - Blackwood, New Jersey

Skills: Service Operations, P&L Management, Field Service Leadership, Equipment Lifecycle, Industrial/Commercial Sectors

About the Company / The Opportunity:

This is an exceptional opportunity for a seasoned leader to drive field service operations for a major organization supporting municipal, industrial, and commercial clients. The company is committed to operational excellence, customer satisfaction, and innovation within equipment maintenance and materials handling. In this executive-level role, you will shape service strategy across multiple regions, champion continuous improvement, and accelerate growth in refurbished equipment offerings. If you thrive in a dynamic, results-driven environment and are ready for a highly visible impact role, this position offers the challenge and rewards you seek.

Responsibilities:

• Provide executive leadership and strategic oversight for a team of 100+ field service technicians across four regions.
• Oversee and optimize a dedicated facility for dispatching, tracking, service parts management, and final billing, ensuring alignment with business objectives.
• Champion a culture of operational excellence and efficiency throughout all service delivery functions, driving best practices and innovative solutions.
• Establish, monitor, and report on key performance indicators (KPIs) to guarantee customer satisfaction, service quality, and operational effectiveness.
• Develop and implement strategies for profitable growth in refurbished equipment sales, both directly and through digital channels.
• Define and execute long-term service strategies in line with company goals, market trends, and emerging technologies.
• Analyze complex service performance data to identify improvements, implement corrective actions, and forecast future needs.
• Foster a culture of continuous improvement, accountability, and customer-centricity, serving as both mentor and leader to the service organization.

Must-Have Skills:

• 10+ years of progressive leadership in large-scale service operations, preferably within municipal, industrial, or commercial floor care or material handling sectors.
• Demonstrated success managing, motivating, and developing distributed field service teams.
• Strong understanding of service delivery, logistics, and parts supply chain management, driving business profitability.
• Proven ability to optimize operational efficiency, manage service P&L, and maintain high customer satisfaction levels.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Outstanding communication, presentation, and stakeholder management skills.

Nice-to-Have Skills:

• Experience in the sales and lifecycle management of refurbished equipment.
• Background in the pressure washer, cleaning, or specialty machinery industry.
• Ability to manage complex projects and drive tactical execution in a changing environment.
• Familiarity with innovative solutions for digital service delivery and data analysis.
• Experience influencing cross-functional teams and supporting continuous improvement initiatives.