Senior Field Service Engineer – Precision Milling Machines

United Machining; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

United Machining is seeking a skilled Field Service Engineer to install and service machines, perform high-level preventative and corrective maintenance, and resolve complex issues across product life cycles. You will liaise with Applications, Diagnostics, and Advanced Technical Support to ensure prompt, effective service for customers.

Ideal candidates have a mechanical/electrical engineering background with 6+ years in manufacturing or machine tools, plus strong Microsoft Office and Power BI

Qualifications

• Associate's Degree in mechanical and/or electrical engineering; 6+ years' experience in manufacturing or machine tool sector.
• Experience with test equipment and EDM and/or milling machines.
• Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word); knowledge of Power BI required.
• Knowledge of Great Plains or similar ERP software is helpful.

Responsibilities

• Perform the installation and service of machines and associated products and equipment.
• Complete preventative and corrective maintenance tasks of a high degree of complexity with minimum technical assistance as per the technical documentation.
• Identify problems and seek corrective action during early product life cycle.
• Analyze and resolve application problems of limited complexity and liaison with Applications on more complex issues and to increase applications knowledge.
• Resolve machining problems appearing on parts by analyzing the regular test cuts as per technical documentation.
• Support special actions as "Customer Alert" or "Hot Customer" by providing technical information pertinent to resolution of problems and provide regular status updates to involved parties.
• Provide technical assistance to Field Service Engineers on critical and complex problems.
• Conduct training for both team members and customers on the safe operations, maintenance, and preventative maintenance of the machines and related equipment.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Accurately complete all reports in a timely manner as per the service department procedures.
• Adhere to the Service Department Code of Conduct Guidelines.
• Maintain regular contact with the Diagnostics Team and Advanced Technical Support Department to obtain assignments and communicate updates.
• Complete additional tasks as requested by the Technology Manager or Head of Customer Care

Skills

Test equipment

EDM

Milling machines

Microsoft Office

Power BI

Social media

Great Plains

Education

Associate's Degree in mechanical/electrical engineering

Tools

MS Office Suite

Job description

United Machining is seeking a skilled Field Service Engineer to install and service machines, perform high-level preventative and corrective maintenance, and resolve complex issues across product life cycles. You will liaise with Applications, Diagnostics, and Advanced Technical Support to ensure prompt, effective service for customers.

Ideal candidates have a mechanical/electrical engineering background with 6+ years in manufacturing or machine tools, plus strong Microsoft Office and Power BI