Senior Field Service Engineer — Precision Machinery

United Machining; Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

UNITED MACHINING is a leading provider of precision machining solutions, headquartered in Biel, Switzerland, with North American operations in Cincinnati, OH. The role involves installing and servicing complex machines, performing advanced maintenance, diagnosing issues, and training customers and team members on safe operation and preventative care.

The candidate will collaborate with Diagnostics and Advanced Technical Support, provide regular updates, and help develop service procedures to

Qualifications

• Associate's Degree in mechanical and/or electrical engineering from a University or Technical College; over 6 years' experience with a similar manufacturing or machine tool company; or an equivalent combination of education and experience.
• Experience with the use of test equipment and EDM and/or Milling machines.
• Knowledge and experience with Microsoft Office Systems, Outlook, Excel, Power Point, and Microsoft Word.
• Knowledge of Power BI is required.
• Knowledge of Great Plains or similar software programs is helpful.

Responsibilities

• Perform the installation and service of machines and associated products and equipment.
• Complete preventative and corrective maintenance tasks of a high degree of complexity with minimum technical assistance as per the technical documentation.
• Identify problems and seek corrective action during early product life cycle.
• Analyze and resolve application problems of limited complexity and liaison with Applications on more complex issues and to increase applications knowledge.
• Resolve machining problems appearing on parts by analyzing the regular test cuts as per technical documentation.
• Support special actions as “Customer Alert” or “Hot Customer” by providing technical information pertinent to resolution of problems and provide regular status updates to involved parties.
• Provide technical assistance to Field Service Engineers on critical and complex problems.
• Conduct training for both team members and customers on the safe operations, maintenance, and preventative maintenance of the machines and related equipment.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Accurately complete all reports in a timely manner as per the service department procedures.
• Adhere to the Service Department Code of Conduct Guidelines.
• Maintain regular contact with the Diagnostics Team and Advanced Technical Support Department to obtain assignments and communicate updates.
• Complete additional tasks as requested by the Technology Manager or Head of Customer Care
• Assist the Regional Service Supervisors in closing calls and retrieving RMA's.
• Assist with the development of service procedures to increase the Field Service Engineers efficiency and productivity.

Skills

Microsoft Office

Outlook

Excel

PowerPoint

Word

Power BI

Great Plains

Education

Associate's Degree in mechanical and/or electrical engineering

Tools

EDM

Milling machines

Job description

UNITED MACHINING is a leading provider of precision machining solutions, headquartered in Biel, Switzerland, with North American operations in Cincinnati, OH. The role involves installing and servicing complex machines, performing advanced maintenance, diagnosing issues, and training customers and team members on safe operation and preventative care.

The candidate will collaborate with Diagnostics and Advanced Technical Support, provide regular updates, and help develop service procedures to