Senior Field Service Engineer - On-Site Tech Lead

Elbit America, Inc.

Tucson (AZ)

On-site

USD 85,000 - 110,000

Full time

3 days ago

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Benefits offered by this job

9/80 schedule

401(k) program

Medical, dental, vision coverage

Life Insurance and AD&D

Paid Parental Leave

Employee Referral Program

Voluntary Benefits

Job summary

Twenty-Six Defense is seeking a Field Service Engineer to deliver advanced technical support and service for complex systems at client sites. You will lead troubleshooting, installation, and repair activities while ensuring high customer satisfaction and adherence to company policies.

The role requires collaboration with engineering and product teams, documentation in JIRA, and staying current with industry trends.

Qualifications

Bachelor's degree or equivalent in engineering or related field.
4+ years of field service experience in technology or engineering.
Advanced knowledge of system installation, diagnostics, maintenance, and repair.

Responsibilities

Perform advanced installation, commissioning, troubleshooting, and repairs at customer locations.
Serve as primary technical resource for escalated field service issues.
Lead technical projects or initiatives with timely delivery.
Develop and maintain relationships with clients and log issues into JIRA.
Identify process, product, or service improvements from field experience.
Document service activities and solutions in company systems.
Ensure safety, quality, and regulatory compliance.
Collaborate with engineering, product, and customer support teams to resolve systemic issues.
Stay current with industry trends and company offerings.
Perform daily checks of the system and quarterly preventative maintenance.
Complete Field Service Reports for corrective and preventive maintenance.