Senior Field Service Engineer — IT Infrastructure & Security

Corporate Technologies LLC; Grand Rapids (MI); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Flexible spending accounts

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Corporate Technologies LLC is seeking a Field Service Engineer to independently manage complex customer environments, lead escalations, and act as a technical authority for systems, networks, and infrastructure.

You will mentor Field Service Technicians, contribute to process improvements, and serve as a trusted advisor to clients, handling server, network, and security challenges with proactive solutions.

Qualifications

• Managed Services experience required.
• 7+ years of progressive experience in an IT-related field.
• Advanced system administration and networking experience.
• CompTIA A+, Network+, Security+ or equivalent experience.

Responsibilities

• Serve as the escalation point for complex or critical technical issues that exceed technician-level support.
• Lead advanced troubleshooting and resolution of server, network, security, and infrastructure issues.
• Independently manage and support client environments, including servers, workstations, networks, and cloud services.
• Design, implement, and maintain secure, scalable, and reliable IT solutions aligned with client business needs.
• Perform advanced server support, including planning, deployment, upgrades, and migrations.
• Provide expert support for Microsoft Exchange, Office 365, Azure services, and Active Directory administration.

Skills

Troubleshooting

Leadership

Documentation

Client relations

Time management

Independent worker

Education

CompTIA A+ certification

Network+ certification

Security+ certification

Tools

Python

PowerShell

APIs

Azure

Job description

Corporate Technologies LLC is seeking a Field Service Engineer to independently manage complex customer environments, lead escalations, and act as a technical authority for systems, networks, and infrastructure.

You will mentor Field Service Technicians, contribute to process improvements, and serve as a trusted advisor to clients, handling server, network, and security challenges with proactive solutions.