Senior Field Service Engineer - Complex Systems & Projects

Elbit America, Inc. in; Tucson (AZ); On-site; USD 75,000 - 115,000; Full time

Job summary

Elbit Systems of America, LLC is seeking a Field Service Engineer to deliver advanced technical support and on-site service for complex systems at client locations. The role requires acting as a technical expert, leading troubleshooting, installation, and repair activities while ensuring high customer satisfaction and adherence to company policies.

You will contribute to process improvements, support field engineering practices, and stay current with industry trends.

Qualifications

• Bachelor's degree in engineering or related technical field
• 4+ years of relevant field service experience in technology or engineering environment
• Advanced knowledge of system installation, diagnostics, maintenance, and repair

Responsibilities

• Perform advanced installation, commissioning, troubleshooting, and repairs of company products and solutions at customer locations
• Serve as the primary technical resource for escalated field service issues and complex assignments
• Lead technical projects or initiatives, ensuring timely and high-quality delivery
• Develop and maintain strong relationships with clients, ensuring clear communication and customer satisfaction and logging issues into JIRA
• Identify and recommend process, product, or service improvements based on field experience
• Document service activities, technical issues, and solutions accurately using company systems
• Ensure compliance with all safety, quality, and regulatory requirements
• Collaborate with engineering, product, and customer support teams to resolve systemic issues and improve product reliability
• Stay current with industry trends, new technologies, and company offerings
• Perform daily checks of the system and quarterly preventative maintenance
• Complete Field Service Reports for both corrective and preventative maintenance

Job description

Elbit Systems of America, LLC is seeking a Field Service Engineer to deliver advanced technical support and on-site service for complex systems at client locations. The role requires acting as a technical expert, leading troubleshooting, installation, and repair activities while ensuring high customer satisfaction and adherence to company policies.

You will contribute to process improvements, support field engineering practices, and stay current with industry trends.