Senior Field Service Engineer

Elbit America, Inc.; Tucson (AZ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

9/80 schedule

401(k) program

Medical, dental, vision coverage

Life Insurance and AD&D

Paid Parental Leave

Employee Referral Program

Voluntary Benefits

Job summary

Twenty-Six Defense is seeking a Field Service Engineer to deliver advanced technical support and service for complex systems at client sites. You will lead troubleshooting, installation, and repair activities while ensuring high customer satisfaction and adherence to company policies.

The role requires collaboration with engineering and product teams, documentation in JIRA, and staying current with industry trends.

Qualifications

• Bachelor's degree or equivalent in engineering or related field.
• 4+ years of field service experience in technology or engineering.
• Advanced knowledge of system installation, diagnostics, maintenance, and repair.

Responsibilities

• Perform advanced installation, commissioning, troubleshooting, and repairs at customer locations.
• Serve as primary technical resource for escalated field service issues.
• Lead technical projects or initiatives with timely delivery.
• Develop and maintain relationships with clients and log issues into JIRA.
• Identify process, product, or service improvements from field experience.
• Document service activities and solutions in company systems.
• Ensure safety, quality, and regulatory compliance.
• Collaborate with engineering, product, and customer support teams to resolve systemic issues.
• Stay current with industry trends and company offerings.
• Perform daily checks of the system and quarterly preventative maintenance.
• Complete Field Service Reports for corrective and preventive maintenance.

Skills

Analytical skills

Troubleshooting

Communication skills

Project leadership

Independent worker

Education

Bachelor's degree in engineering or related field

4+ years field service experience

Advanced installation/diagnostics knowledge

Job description

Job Summary

The Field Service Engineer delivers advanced technical support and service for complex systems and solutions at client sites. This individual acts as a technical expert, leading troubleshooting, maintenance, installation, and repair activities while ensuring high levels of customer satisfaction and adherence to company policies. The role also includes contributing to process and service improvements and supports the continuous enhancement of field engineering practices.

Responsibilities and Tasks

• Perform advanced installation, commissioning, troubleshooting, and repairs of company products and solutions at customer locations.
• Serve as the primary technical resource for escalated field service issues and complex assignments.
• Lead technical projects or initiatives, ensuring timely and high-quality delivery.
• Develop and maintain strong relationships with clients, ensuring clear communication and customer satisfaction and logging issues into JIRA.
• Identify and recommend process, product, or service improvements based on field experience.
• Document service activities, technical issues, and solutions accurately using company systems.
• Ensure compliance with all safety, quality, and regulatory requirements.
• Collaborate with engineering, product, and customer support teams to resolve systemic issues and improve product reliability.
• Stay current with industry trends, new technologies, and company offerings.
• Perform daily checks of the system and quarterly preventative maintenance
• Complete Field Service Reports for both corrective and preventative maintenance

Education, Experience/Knowledge & License/Certification

• Bachelor's degree in engineering, Electronics, or a related technical discipline, or equivalent experience.
• 4+ years of relevant field service experience in a technology or engineering environment.
• Advanced knowledge of system installation, diagnostics, maintenance, and repair.

Skills and Abilities

• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent communication and customer service skills.
• Experience leading projects or technical teams preferred.
• Ability to work independently and in high-pressure environments.

Travel/Physical Requirements

• 40% Travel required
• No specific physical location required

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Here Are Some of the Great Benefits We Offer:

• Most locations offer a 9/80 schedule, providing every other Friday off
• Competitive compensation & 401(k) program to plan for your future
• Robust medical, dental, vision, & disability coverage with qualified wellness discounts
• Basic Life Insurance and Additional Life & AD&D Insurances are available
• Flexible Vacation & PTO" + "
• Paid Parental Leave
• Generous Employee Referral Program
• Voluntary Benefits Available: Long-Term Care, Legal, Identity Theft, Pet Insurance, and more
• Voluntary Tricare Supplement available for military retirees

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. The employer has the right to revise this job description at any time. The job description is not an employment contract. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Twenty-Six Defense is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

For Virginia-based positions only

In accordance with Virginia DOL requirements, the listed salary range reflects the anticipated base pay range for this role. Actual compensation will be determined based on factors including skills, experience, education, certifications, business needs, internal equity, and geographic location. Compensation may vary in different locations based on market conditions and cost-of-labor considerations.