Senior Field Service Engineer—Motors & Drives Expert

WEG Electric Corp. (USA); Duluth (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

WEG Electric Corp. in Duluth, GA seeks a Sr. Service Engineer to provide advanced technical support for post-sales issues on commercial and EC motors.

You will partner with customers, distributors, field personnel, and factory engineering to resolve complex performance, application, and warranty matters. The role leads troubleshooting efforts, performs root cause analysis, prepares repair quotations, and recommends corrective actions.

Qualifications

• Minimum 7 years of relevant experience in supporting electric motors, drives, or related industrial equipment.
• Strong technical expertise in motor applications, troubleshooting, and failure analysis.
• Ability to read and interpret electrical schematics, engineering drawings, and service manuals.

Responsibilities

• Provide advanced technical support to customers via phone, email, and on-site visits.
• Evaluate and resolve complex technical issues involving commercial and EC motor products.
• Make warranty recommendations and claim decisions in collaboration with factory teams and customers.
• Create and execute action plans to address customer complaints and field service issues.
• Travel to customer sites as required to troubleshoot and resolve product performance concerns.
• Coordinate technical evaluations with factory engineering teams, customers, third-party service providers, and internal departments.
• Review, evaluate, and support warranty claims and technical support requests.
• Define scopes of work for field and in-house repairs.
• Prepare repair quotations and recommendations for customers.
• Conduct root cause analysis to determine failure modes and warranty eligibility.
• Review field service reports and documentation to support warranty decisions.
• Recommend corrective actions and process improvements related to warranty administration, product quality, and customer service.
• Participate in joint field service calls with field service personnel and service partners.
• Provide technical support for complex product installations and start-up activities.
• Document customer interactions, technical support activities, and service requests within company systems.

Skills

Motor applications

Troubleshooting

Warranty processes

Customer communication

Root cause analysis

Cross-functional collaboration

Read schematics

Education

Bachelor's degree

Electrical/Electronic/Mechanical engineering

Tools

Microsoft Office

Job description

WEG Electric Corp. in Duluth, GA seeks a Sr. Service Engineer to provide advanced technical support for post-sales issues on commercial and EC motors.

You will partner with customers, distributors, field personnel, and factory engineering to resolve complex performance, application, and warranty matters. The role leads troubleshooting efforts, performs root cause analysis, prepares repair quotations, and recommends corrective actions.