Senior Field Service Engineer Metrology for Semiconductors

Nova Measuring Instruments; Rio Rancho (NM); On-site; USD 90,000 - 130,000; Full time

Job summary

Nova Measuring Instruments is seeking a highly motivated Senior Field Service Engineer to support its chemical metrology and process control solutions used in semiconductor metal plating applications. You will work with customer engineering, process, and manufacturing teams to ensure optimal system performance and customer satisfaction.

The role requires hands-on troubleshooting, strong analytical skills, and willingness to travel (approximately 20%).

Qualifications

• BS in Electrical, Electronics, Chemical or Mechanical Engineering or equivalent practical experience.
• Strong mechanical and electrical aptitude with independent troubleshooting skills.
• Experience with first-level software troubleshooting and support.
• Knowledge of semiconductor metrology equipment and cleanroom environments.
• Familiarity with SECS/HSMS communication protocols.
• Excellent problem-solving and data-analysis abilities.
• Strong written and verbal communication skills.

Responsibilities

• Assist with new equipment installations, add-ons, and upgrades, ensuring proper setup and functionality.
• Provide feedback to the division in Germany based on customer experiences and suggestions for improvement.
• Manage Nova’s parts inventory at assigned locations, ensuring availability of critical components when required.
• Assist with setting and maintaining spare parts inventory levels, adhering to company policies.
• Repair parts and components according to general service policies and procedures.
• Ensure spare systems are properly stored and available when needed for customer support.
• Provide sales support, assisting the sales team with necessary technical information and documentation.
• Collaborate with sales and customers for on-site evaluations and assessments of Nova products.
• Familiarize with customer operating methods, procedures, and policies to provide detailed tailored support.
• Adhere to customer site policies regarding safety, performance, and behavior.
• Maintain confidentiality of customer information to uphold trust and privacy.
• Provide customer support during defined working hours as outlined in the service contract and be prepared to extend support beyond regular hours if needed.
• Assist in escalation management, ensuring quick resolution of critical issues.

Skills

Mechanical aptitude

Electrical aptitude

Troubleshooting

Software troubleshooting

Data analysis

Communication skills

Travel readiness

Education

Engineering degree

Tools

SECS/HSMS

Job description

Nova Measuring Instruments is seeking a highly motivated Senior Field Service Engineer to support its chemical metrology and process control solutions used in semiconductor metal plating applications. You will work with customer engineering, process, and manufacturing teams to ensure optimal system performance and customer satisfaction.

The role requires hands-on troubleshooting, strong analytical skills, and willingness to travel (approximately 20%).