Senior Field Service Engineer for Precision Milling Machines

United Machining; Pittsburgh (Allegheny County); On-site; USD 70,000 - 100,000; Full time

Job summary

United Machining North America LLC is seeking a skilled Field Service Engineer to install and service precision machines and related equipment in the Pittsburgh area.

You will perform preventative and corrective maintenance, diagnose and resolve application issues, and train customers and team members on safe operation and maintenance of equipment. Strong MS Office and Power BI skills are required.

Qualifications

• Associate's Degree in mechanical and/or electrical engineering; 6+ years' experience in manufacturing or machine tool companies.
• Experience with test equipment and EDM and/or Milling machines.
• Proficiency in Microsoft Office tools and Power BI is required; knowledge of Great Plains is helpful.

Responsibilities

• Perform the installation and service of machines and associated products and equipment.
• Complete preventative and corrective maintenance tasks of a high degree of complexity with minimum technical assistance as per the technical documentation.
• Identify problems and seek corrective action during early product life cycle.
• Analyze and resolve application problems of limited complexity and liaison with Applications on more complex issues and to increase applications knowledge.
• Resolve machining problems appearing on parts by analyzing the regular test cuts as per technical documentation.
• Support special actions as 'Customer Alert' or 'Hot Customer' by providing technical information pertinent to resolution of problems and provide regular status updates to involved parties.
• Provide technical assistance to Field Service Engineers on critical and complex problems.
• Conduct training for both team members and customers on the safe operations, maintenance, and preventative maintenance of the machines and related equipment.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Accurately complete all reports in a timely manner as per the service department procedures.
• Adhere to the Service Department Code of Conduct Guidelines.
• Maintain regular contact with the Diagnostics Team and Advanced Technical Support Department to obtain assignments and communicate updates.
• Complete additional tasks as requested by the Technology Manager or Head of Customer Care

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Word

Power BI

Great Plains

Job description

United Machining North America LLC is seeking a skilled Field Service Engineer to install and service precision machines and related equipment in the Pittsburgh area.

You will perform preventative and corrective maintenance, diagnose and resolve application issues, and train customers and team members on safe operation and maintenance of equipment. Strong MS Office and Power BI skills are required.