Senior Field Service Engineer, Electric Motors & Drives

WEG Electric Corp.; Duluth (GA); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Full benefits package

Competitive compensation

Zusammenfassung

WEG Electric Corp. in Duluth, GA, is seeking a Sr. Service Engineer to deliver advanced technical support for post-sales issues related to commercial and EC motors.

You will partner with customers, distributors, field personnel, and factory teams to resolve complex product performance and warranty issues. This role leads troubleshooting, conducts root cause analysis, prepares repair quotations, and defines scopes of work for field repairs while traveling to customer sites as needed.

Qualifikationen

• Bachelor's degree in Electrical Engineering or related technical field.
• Minimum of 7 years of relevant experience with motors, drives, or industrial equipment.
• Strong ability to read electrical schematics and engineering drawings.

Aufgaben

• Provide advanced technical support to customers and end users via phone, email, and on-site visits.
• Evaluate and resolve complex technical issues involving commercial and EC motors.
• Make warranty recommendations and claim decisions in collaboration with factory teams and customers.
• Create and execute action plans to address customer complaints and field service issues.
• Travel to customer sites as required to troubleshoot and resolve product performance concerns.
• Coordinate technical evaluations with factory engineering teams, customers, third-party service providers, and internal departments.
• Review warranty claims and technical support requests; define scopes of work for repairs.
• Prepare repair quotations and recommendations for customers.
• Document customer interactions and service requests in company systems.

Kenntnisse

Technical troubleshooting

Warranty management

Customer communication

Root cause analysis

Field service coordination

Electrical schematics reading

Project collaboration

Ausbildung

Bachelor's degree in Electrical Engineering or related field

Tools

Microsoft Office

Jobbeschreibung

WEG Electric Corp. in Duluth, GA, is seeking a Sr. Service Engineer to deliver advanced technical support for post-sales issues related to commercial and EC motors.

You will partner with customers, distributors, field personnel, and factory teams to resolve complex product performance and warranty issues. This role leads troubleshooting, conducts root cause analysis, prepares repair quotations, and defines scopes of work for field repairs while traveling to customer sites as needed.