Field Service Engineer, Scientific Instruments – Fresno

Revvity, Inc.; California; On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability insurance

Paid time off

Parental benefits

Compassionate care leave

401k with company match

Employee stock purchase plan

Job summary

Revvity, Inc. is seeking a Customer Support Engineer to support reproductive health customers primarily in Fresno, CA. You will install, maintain, and repair equipment at customer sites while building strong relationships to ensure satisfaction and timely service.

Travel within the West region is expected after training, with a focus on meeting response-time targets and coordinating with local leadership. A BS/BA in engineering or STEM with 5+ years of experience is preferred.

Qualifications

• Experience with installation, preventive maintenance procedures, troubleshooting, and end-user utilization of scientific instrumentation.
• Strong organizational and communication abilities in a clinical or laboratory setting.
• Experience in customer-facing service and OEM instrument support is a plus.

Responsibilities

• Install, maintain, and repair equipment at customer sites.
• Serve as the primary service liaison to customers, ensuring satisfaction and timely responses.
• Meet response-time targets for contract customers.
• Inform Area Team Leader and Area Sales Manager about issues and updates.
• Manage due dates for Preventive Maintenance Service Orders and ensure completion on time.
• Process and complete all Service Orders promptly and efficiently.
• Maintain inventory to support the territory and provide billable estimates for non-contract servicing.
• Protect company assets including vehicle, tools, equipment, laptop, and mobile phone.

Skills

Organizational skills

Communication skills

Education

BS/BA in engineering or STEM

AS/AA in engineering or STEM or military training

Job description

Revvity, Inc. is seeking a Customer Support Engineer to support reproductive health customers primarily in Fresno, CA. You will install, maintain, and repair equipment at customer sites while building strong relationships to ensure satisfaction and timely service.

Travel within the West region is expected after training, with a focus on meeting response-time targets and coordinating with local leadership. A BS/BA in engineering or STEM with 5+ years of experience is preferred.