Senior Field Service Engineer - AI & Drone Systems

DroneShield; Warrenton (VA); On-site; USD 90,000 - 110,000; Full time

Job summary

DroneShield is seeking a Field Service Engineer to deploy, install, and support advanced systems in customer environments across Virginia. You will work with Sales, Product Development, and Operations to ensure successful delivery, performance, and customer satisfaction from pre-sales through post-installation support.

This role suits a technically skilled, proactive professional who thrives in customer-facing settings, enjoys solving complex problems, and can navigate dynamic situations.

Qualifications

• Experience deploying and supporting complex technical systems.
• Ability to communicate technical concepts to diverse customers.
• Strong troubleshooting and diagnostic skills for field deployments.

Responsibilities

• Serve as the primary technical contact throughout the customer lifecycle.
• Provide remote and on-site technical support and troubleshooting.
• Deliver demonstrations, evaluations, and end-user training.
• Plan, coordinate, and execute installation of multi-component systems.
• Configure, commission, test, and validate systems.
• Escalate issues with clear documentation and contribute to improvements.

Skills

Customer-facing

Technical troubleshooting

System installation

Remote support

Documentation

Tools

Diagnostics tools

Remote access tools

System configuration tools

Job description

DroneShield is seeking a Field Service Engineer to deploy, install, and support advanced systems in customer environments across Virginia. You will work with Sales, Product Development, and Operations to ensure successful delivery, performance, and customer satisfaction from pre-sales through post-installation support.

This role suits a technically skilled, proactive professional who thrives in customer-facing settings, enjoys solving complex problems, and can navigate dynamic situations.