Field Service Engineer

DroneShield; Warrenton (VA); On-site; USD 90,000 - 110,000; Full time

Job summary

DroneShield is seeking a Field Service Engineer to deploy, install, and support advanced systems in customer environments across Virginia. You will work with Sales, Product Development, and Operations to ensure successful delivery, performance, and customer satisfaction from pre-sales through post-installation support.

This role suits a technically skilled, proactive professional who thrives in customer-facing settings, enjoys solving complex problems, and can navigate dynamic situations.

Qualifications

• Experience deploying and supporting complex technical systems.
• Ability to communicate technical concepts to diverse customers.
• Strong troubleshooting and diagnostic skills for field deployments.

Responsibilities

• Serve as the primary technical contact throughout the customer lifecycle.
• Provide remote and on-site technical support and troubleshooting.
• Deliver demonstrations, evaluations, and end-user training.
• Plan, coordinate, and execute installation of multi-component systems.
• Configure, commission, test, and validate systems.
• Escalate issues with clear documentation and contribute to improvements.

Skills

Customer-facing

Technical troubleshooting

System installation

Remote support

Documentation

Tools

Diagnostics tools

Remote access tools

System configuration tools

Job description

Work with cutting-edge AI technology that helps make the world a safer and more secure place. DroneShield (ASX:DRO) develops market-leading counter-drone solutions used by military organisations, government agencies, airports, critical infrastructure operators, and law enforcement operating in some of the most challenging and high-stakes environments in the world. Employees work at the forefront of innovation, solving complex technical problems and delivering mission-critical capabilities where performance, reliability, and speed matter.

About The Role

The Field Service Engineer is responsible for the deployment, installation, and ongoing support of advanced technical systems in customer environments. This role partners cross-functionally with Sales, Product Development, and Operations to ensure successful system delivery, performance, and customer satisfaction from pre-sales through post-installation support.

This position is ideal for a technically skilled, proactive professional who thrives in customer-facing environments, enjoys solving complex problems, and is comfortable navigating dynamic and sometimes ambiguous situations.

Responsibilities, Duties And Expectations

• Serve as the primary technical point of contact throughout the customer lifecycle
• Support Sales with technical consultations, system design reviews, and proposal validation
• Deliver system demonstrations, evaluations, and end-user training
• Provide remote and on-site technical support and troubleshooting
• Build strong relationships with customers across varying technical backgrounds
• Capture and communicate customer feedback to internal stakeholders

• Plan, coordinate, and execute installation of complex, multi-component systems
• Perform system configuration, commissioning, testing, and validation
• Support deployments, upgrades, and ongoing maintenance activities
• Ensure adherence to safety, compliance, and operational standards

• Diagnose and resolve technical issues independently whenever possible
• Escalate complex issues with clear documentation and context
• Perform root-cause analysis and support long-term resolution efforts
• Contribute to system reliability and performance improvements

• Act as the “voice of the customer” to Product and Engineering teams
• Support product validation, testing, and software releases
• Collaborate with internal teams and third-party vendors for successful delivery
• Assist in demo environments and internal testing initiatives

• Maintain accurate service records, reports, and technical documentation
• Develop clear, structured documentation for processes and support activities
• Identify opportunities to improve service efficiency and delivery
• Contribute to knowledge-sharing and internal training efforts

• Participate in training programs and hands‑on field experience
• Stay current with emerging technologies, tools, and industry best practices
• Support internal systems, test environments, and demo equipment

Qualifications, Experience And Skills

• Serve as the primary technical point of contact throughout the customer lifecycle
• Support Sales with technical consultations, system design reviews, and proposal validation
• Deliver system demonstrations, evaluations, and end-user training
• Provide remote and on-site technical support and troubleshooting
• Build strong relationships with customers across varying technical backgrounds
• Capture and communicate customer feedback to internal stakeholders

• Plan, coordinate, and execute installation of complex, multi-component systems
• Perform system configuration, commissioning, testing, and validation
• Support deployments, upgrades, and ongoing maintenance activities
• Ensure adherence to safety, compliance, and operational standards

• Diagnose and resolve technical issues independently whenever possible
• Escalate complex issues with clear documentation and context
• Perform root‑cause analysis and support long‑term resolution efforts
• Contribute to system reliability and performance improvements

• Act as the “voice of the customer” to Product and Engineering teams
• Support product validation, testing, and software releases
• Collaborate with internal teams and third‑party vendors for successful delivery
• Assist in demo environments and internal testing initiatives

• Maintain accurate service records, reports, and technical documentation
• Develop clear, structured documentation for processes and support activities
• Identify opportunities to improve service efficiency and delivery
• Contribute to knowledge‑sharing and internal training efforts

• Participate in training programs and hands‑on field experience
• Stay current with emerging technologies, tools, and industry best practices
• Support internal systems, test environments, and demo equipment

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.

Data Privacy

DroneShield Group Pty Ltd collects and processes personal information for recruitment and hiring purposes. Where applicable, personal information is processed on the basis of DroneShield's legitimate interests in assessing and selecting candidates for employment. For further information regarding how we collect, use, disclose, store and retain personal information, including your privacy rights, please refer to our Privacy Policy: https://www.droneshield.com/privacy-policy

This is an anticipated salary range for this role in Virginia. Actual salary varies due to factors that may include but not limited to relevant experience, skills, certifications and location.

$90,000—$110,000 USD