Senior Field Sales Operations Leader - Remote

Zoom; United States; Hybrid; USD 151,000 - 330,000; Full time

Job summary

Zoom is seeking a Head of GTM Field Operations in the United States to lead the operational strategy across the go-to-market engine. You will translate cross-functional data into decisions, build scalable frameworks, and guide field sales teams toward revenue outcomes.

This senior people manager role partners with stakeholders globally to drive planning, readiness, and performance priorities. You will lead Sales Operations and Business Planning to scale Zoom’s field organizations, focusing on

Qualifications

• 8+ years of leadership experience in sales strategy, sales operations, or revenue operations within a SaaS or technology company.
• Strong consultative skills and business acumen, with experience translating data and challenges into strategic recommendations.
• Experience leading organizational change management initiatives with the ability to influence cross-functional stakeholders.
• Proven ability to coach, mentor, and develop teams across multiple channels and working modes.
• Strong critical-thinking and problem-solving skills, with a track record of evaluating complex processes and designing scalable workflow improvements.
• Willingness to travel domestically and internationally as required.

Responsibilities

• Lead and develop high-performing sales operations and business planning teams, fostering accountability and growth.
• Drive cross-functional business planning and revenue operations initiatives to maximize growth and efficiency.
• Develop and implement sales strategies, performance metrics, and processes that support field sales goals at scale.
• Oversee annual and semi-annual sales readiness planning with cross-functional alignment.
• Define and track KPIs across the GTM organization and translate insights for senior leadership.
• Partner with cross-functional stakeholders to promote collaboration and remove barriers to success.
• Evaluate existing operational processes and design scalable systems and workflows to support Zoom’s growth trajectory.
• Coach, mentor, and develop individuals and teams across multiple channels and communication modes.

Skills

Leadership experience

Sales operations

Revenue operations

Data-driven decision making

Cross-functional collaboration

People management

Job description

Zoom is seeking a Head of GTM Field Operations in the United States to lead the operational strategy across the go-to-market engine. You will translate cross-functional data into decisions, build scalable frameworks, and guide field sales teams toward revenue outcomes.

This senior people manager role partners with stakeholders globally to drive planning, readiness, and performance priorities. You will lead Sales Operations and Business Planning to scale Zoom’s field organizations, focusing on