Senior Field Property Claims Adjuster – Large Loss

American Family Insurance; Salem (OR); On-site; USD 88,000 - 145,000; Full time

Benefits offered by this job

Fleet vehicle

Relocation assistance

Job summary

American Family Insurance is seeking a lead-level field property claims adjuster focused on complex homeowner claims in Oregon. You will handle high-exposure files, conduct on-site inspections, and negotiate settlements, reporting to a Large Loss Senior Manager.

The role requires advanced Xactimate experience and 5+ years of field property claims experience, with up to 50% travel and potential for relocation assistance. A fleet vehicle is provided.

Qualifications

• Demonstrated ability to handle 1st and 3rd party, multi-line claims across our operating territories.
• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated ability to efficiently and effectively handle complex claims.
• Extensive knowledge of policies and endorsements coverages.
• Successfully applied knowledge of each phase of the claim handling process.
• Advanced Xactimate experience required.
• 5 or more years’ experience handling field property personal lines claims.
• Prefer someone who has handled claims over $50,000.

Responsibilities

• Investigates origin and cause of high exposure claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Participates in High Damage Reviews (HDR) to address coverage issues and exposure.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions, and closes file as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.
• Makes independent decisions but recognizes when assistance is needed.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• Serves as a mentor and subject matter expert for less experienced adjusters.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Skills

1st & 3rd party claims handling

customer-driven service

complex claims handling

policy knowledge

claims process knowledge

Tools

Xactimate

Job description

American Family Insurance is seeking a lead-level field property claims adjuster focused on complex homeowner claims in Oregon. You will handle high-exposure files, conduct on-site inspections, and negotiate settlements, reporting to a Large Loss Senior Manager.

The role requires advanced Xactimate experience and 5+ years of field property claims experience, with up to 50% travel and potential for relocation assistance. A fleet vehicle is provided.