Senior Field Printer Tech — Production Copiers, Company Car

pacificoffice; Houston (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Company car for work

Company car for personal use

Medical/Dental/Vision/Life insurance

401k match

PTO / Vacation / Sick Leave

FSA program

Advancement opportunities

Job summary

Pacific Office Automation is seeking a Senior Field Service Technician in Houston, TX to repair and maintain Konica Minolta, Canon, and Ricoh production printers. You will handle diagnostics, installations, troubleshooting, software upgrades, and retrofit work in a fast-paced field service role.

The ideal candidate has 2–6 years of relevant experience, strong computer skills, and a proven ability to work independently with a clean driving record.

Qualifications

• 2–6 years of relevant field service experience.
• Experience servicing production office equipment such as copiers, printers, fax machines is highly preferred.
• Strong computer knowledge.
• Excellent customer service and communication skills.
• Mechanical and electrical problem-solving skills.
• Proficiency with Windows 10.

Responsibilities

• Perform a full range of repairs and service procedures on high-speed digital copiers/printers, full-color copiers/printers, facsimiles.
• Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on production machines.
• Providing high-quality technical support and expertise by completing each service call according to service agreements and requirements.
• Effectively completes all territory assignments and develops options to resolve unexpected problems.
• Participates in training to remain up to date with new products and procedures.
• Provide specialist service to other field service technicians for unresolved technical problems/issues.
• Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities.
• Working in a fast-paced environment.

Skills

Customer service

Problem solving

Independent field work

Windows 10 proficiency

Driver's license

Technical communication

Job description

Pacific Office Automation is seeking a Senior Field Service Technician in Houston, TX to repair and maintain Konica Minolta, Canon, and Ricoh production printers. You will handle diagnostics, installations, troubleshooting, software upgrades, and retrofit work in a fast-paced field service role.

The ideal candidate has 2–6 years of relevant experience, strong computer skills, and a proven ability to work independently with a clean driving record.