Senior Field Printer Tech — Production Copiers, Company Car

pacificoffice

Houston (TX)

On-site

USD 28,000 - 34,000

Full time

3 days ago
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Benefits offered by this job

Company car for work
Company car for personal use
Medical/Dental/Vision/Life insurance
401k match
PTO / Vacation / Sick Leave
FSA program
Advancement opportunities

Job summary

Pacific Office Automation is seeking a Senior Field Service Technician in Houston, TX to repair and maintain Konica Minolta, Canon, and Ricoh production printers. You will handle diagnostics, installations, troubleshooting, software upgrades, and retrofit work in a fast-paced field service role.

The ideal candidate has 2–6 years of relevant experience, strong computer skills, and a proven ability to work independently with a clean driving record.

Qualifications

  • 2–6 years of relevant field service experience.
  • Experience servicing production office equipment such as copiers, printers, fax machines is highly preferred.
  • Strong computer knowledge.
  • Excellent customer service and communication skills.
  • Mechanical and electrical problem-solving skills.
  • Proficiency with Windows 10.

Responsibilities

  • Perform a full range of repairs and service procedures on high-speed digital copiers/printers, full-color copiers/printers, facsimiles.
  • Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on production machines.
  • Providing high-quality technical support and expertise by completing each service call according to service agreements and requirements.
  • Effectively completes all territory assignments and develops options to resolve unexpected problems.
  • Participates in training to remain up to date with new products and procedures.
  • Provide specialist service to other field service technicians for unresolved technical problems/issues.
  • Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities.
  • Working in a fast-paced environment.

Skills

Customer service
Problem solving
Independent field work
Windows 10 proficiency
Driver's license
Technical communication

Job description

Pacific Office Automation is seeking a Senior Field Service Technician in Houston, TX to repair and maintain Konica Minolta, Canon, and Ricoh production printers. You will handle diagnostics, installations, troubleshooting, software upgrades, and retrofit work in a fast-paced field service role.

The ideal candidate has 2–6 years of relevant experience, strong computer skills, and a proven ability to work independently with a clean driving record.

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