Senior Field Service Copier Technician

pacificoffice; Beaverton (OR); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Company car for work and personal use

Matched 401k

PTO, vacation, sick leave

Medical/Dental/Vision/Life insurance

Job summary

Pacific Office Automation in Beaverton, OR is seeking a Senior Field Service Technician skilled in repairing and maintaining production printers (Canon, Ricoh, Konica Minolta). The role involves full service calls, on-site diagnostics, software upgrades, and collaboration with sales to maximize equipment leads.

Candidates should have 2–6 years of relevant field experience, strong problem-solving and customer service skills, a valid driver’s license, and be able to work independently in the

Qualifications

• 2–6 years minimum of relevant field experience.
• Experience servicing and repairing production-level office equipment such as copiers, printers, and related devices.
• Strong computer knowledge.
• Excellent customer service communication skills are essential.
• Strong problem-solving and mechanical/electrical skills.
• Strong working knowledge of Windows 10 applications.
• Must possess a valid driver’s license with a clean driving record.
• A company car will be provided.

Responsibilities

• Full range of repairs and service procedures on high-speed digital copiers/printers and production printers.
• Diagnostics, installation, troubleshooting, machine modifications, software upgrades and retrofits on a wide range of production machines.
• Providing high-quality technical support and expertise by completing each service call per service agreements.
• Manage territory assignments and develop options to resolve issues.
• Participate in training to stay updated with new products and procedures.
• Provide specialist service to other field technicians for unresolved technical problems.
• Support sales team to maximize leads and upgrade opportunities.

Skills

Customer service

Problem solving

Independent work

Windows 10

Tools

Canon certifications

Job description

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Pacific Office Automation is currently seeking a Senior Field Service Technician who is skilled in repairing and maintaining Konica Minolta, Canon, & Ricoh Production Printers for our office in Beaverton, OR.

If you are a self-driven, service expert who is detail-oriented and capable of multi-tasking, we want to talk to you!

Essential Job Duties

• Responsible for a full range of repairs and service procedures on high-speed digital copiers/printers, full-color copiers/printers, facsimiles
• Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on a wide range of production machines. (Canon, Oce, Ricoh, etc.)
• Providing high-quality technical support and expertise by completing each service call according to service agreements and requirements
• Effectively completes all territory assignments and developing options to resolve unexpected problems
• Participates in training to remain up to date with new products and procedures.
• Provide specialist service to other field service technicians for unresolved technical problems/issues
• Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities
• Working in a fast-paced environment

Qualifications

• 2-6 years minimum of relevant experience
• Experience with servicing and repairing production level office equipment such as copiers, printers, fax machines, mailing matches, etc highly preferred
• Canon certifications beneficial
• Strong computer knowledge
• Excellent customer service communication skills are essential
• Strong problem-solving and mechanical/electrical skills
• Strong working knowledge of Windows 10 applications
• Highly motivated and capable of working independently in the field
• Must possess a valid driver’s license with a clean driving record. A company car will be provided

Benefits

• Advancement and growth into leadership roles
• Team-player environment
• Affordable Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA program
• Company car for work and personal use

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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