Senior Field Operations Manager - Tech & Logistics

SCIENTIFIC GAMES; Kentucky; On-site; USD 90,000 - 130,000; Full time

Job summary

Scientific Games is seeking a Field Service Manager responsible for field operations across multiple states and warehousing in Texas. You will lead a cross-functional team, drive service excellence, and ensure inventory readiness while upholding the company’s standards for integrity and security.

The role requires strong leadership, strategic planning, and the ability to travel for site visits and audits. You will partner with internal teams to optimize field performance and customer

Qualifications

• Two to four years experience as a successful leader.
• Excellent interpersonal, verbal, and written communications skills.
• Have demonstratable leadership skills.
• Proven self-starter with motivation and ability.
• Organization and time management skills that enable effective multitasking.

Responsibilities

• Establish and maintain knowledge of lottery games, hardware, software, and equipment for field operations.
• Communicate value of services and match products to customer needs.
• Build and maintain strong customer relationships.
• Collaborate across departments to meet company goals.
• Analyze data, prepare reports, and present program performance.
• Act as incident manager for all field operational events.
• Assist in development and support of field projects.
• Identify, recruit, develop, and support team with training and feedback.
• Plan, monitor, and support department budgets.

Skills

Leadership

Field service

Customer relations

Data analysis

Incident management

Budget planning

Team development

Cross-functional

Communication

Education

Associate’s degree or equivalent work experience

Job description

Scientific Games is seeking a Field Service Manager responsible for field operations across multiple states and warehousing in Texas. You will lead a cross-functional team, drive service excellence, and ensure inventory readiness while upholding the company’s standards for integrity and security.

The role requires strong leadership, strategic planning, and the ability to travel for site visits and audits. You will partner with internal teams to optimize field performance and customer