Field Service Leader: Logistics & Field Ops

Scientific Games; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Scientific Games, a global leader in lottery games and technology, seeks a Field Service Manager to oversee field operations across Texas, Colorado, Ohio, and Illinois, plus warehousing in Texas. You will manage teams, coordinate service delivery, and ensure inventory accuracy.

The role demands strong leadership, excellent communication, and the ability to travel overnight. You will develop strategies, analyze data, and build lasting customer relationships while maintaining safety and compliance

Qualifications

• Two to four years experience as a successful leader.
• Excellent interpersonal, verbal, and written communications skills.
• Exceptional customer satisfaction skills.
• Have demonstratable leadership skills.
• Proven self-starter with motivation and ability.
• Organization and time management skills that enable effective multitasking.
• Maintain an escalation on-call status.
• Occasional ladder climbing.
• Ability to regularly lift or move 35 pounds or more.
• Pass a background check, drug test, and have a clean driving record.
• Ability to pass a DOT certification and drug test.
• Ability to travel overnight.

Responsibilities

• Establish and maintain general working knowledge of all lottery games, hardware, software, supplies, and equipment required for field operations.
• Communicate the value of our services and match products with customer needs.
• Build and maintain strong, long-lasting customer relationships.
• Collaborate with multiple departments to develop a cross-functional team to meet all company goals and objectives.
• Identify both long-and short-term departmental strategies/goals.
• Analyze data, prepare reports, and deliver presentations regarding product and team performance, service availability, and field activities.
• Act as the incident manager for all field operational events.
• Assist in the development and support of field operational projects.
• Identify, recruit, develop, and support the team through trust, training, proper delegation, listening, providing consistent feedback, positive encouragement, and appropriate recognition.
• Demonstrate the highest level of integrity, ethics, diversity, respect, and maintain an approachable demeanor.
• Identify, develop, and implement field service policies and procedures.
• Assist in the planning, monitoring and support of the sites/departments budget.
• Monitor, and ensure, the proper use and service of company vehicles and equipment.
• Perform regular customer site visits and phone calls to ensure top-tier service.
• Has regular in person, field, and phone one-on-one engagements with each team member.
• Ensure the team has the appropriate quantity of supplies, proper equipment, and tools, along with the adequate training and technical support necessary to complete their work effectively.
• Develop, monitor, and maintain accurate inventory levels of equipment and supplies.
• Periodically perform problem diagnosis assistance of hardware and software issues for team members.
• Perform these functions and all other duties as assigned.

Skills

Leadership

Communication

Customer service

Time management

Multitasking

Operations planning

Education

Associate’s degree or equivalent work experience

Job description

Scientific Games, a global leader in lottery games and technology, seeks a Field Service Manager to oversee field operations across Texas, Colorado, Ohio, and Illinois, plus warehousing in Texas. You will manage teams, coordinate service delivery, and ensure inventory accuracy.

The role demands strong leadership, excellent communication, and the ability to travel overnight. You will develop strategies, analyze data, and build lasting customer relationships while maintaining safety and compliance