Field Operations & Logistics Lead (Multi-State)

Scientific Games, LLC; Kentucky; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Scientific Games, LLC is seeking a Field Service Manager to lead field operations across Texas, Colorado, Ohio and Illinois, with warehousing oversight in Texas. You will manage shipping, receiving and inventory verification, and maintain knowledge of lottery hardware and software to deliver top-tier service.

You will build and coach a cross-functional team, drive data‑driven improvements, and foster strong customer relationships while traveling as needed.

Qualifications

• Associate degree or equivalent work experience.
• Proven leadership ability with strong interpersonal skills.
• Excellent verbal and written communication and customer service mindset.
• Self‑starter with motivation and reliability.
• Strong organization and time-management skills; multitasking capable.

Responsibilities

• Manage field service operations across Texas, Colorado, Ohio, and Illinois.
• Oversee warehousing in Texas, including shipping, receiving, and inventory checks.
• Develop cross‑functional teams and align priorities with company goals.
• Analyze data, prepare reports, and deliver performance presentations.
• Travel overnight as required and maintain DOT compliance.

Skills

Leadership

Communication

Customer service

Initiative

Organization

Time management

On-call escalation

Travel readiness

Education

Associate’s degree

Job description

Scientific Games, LLC is seeking a Field Service Manager to lead field operations across Texas, Colorado, Ohio and Illinois, with warehousing oversight in Texas. You will manage shipping, receiving and inventory verification, and maintain knowledge of lottery hardware and software to deliver top-tier service.

You will build and coach a cross-functional team, drive data‑driven improvements, and foster strong customer relationships while traveling as needed.