Senior Field Operations Leader

KLA; Hillsboro, Beaverton (OR, OR); On-site; USD 81,000 - 138,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) with company matching

Employee stock purchase program (ESPP)

Tuition reimbursement

Paid time off

Paid holidays

Family care benefits

Job summary

KLA is seeking a customer-focused leader to manage field service operations and strengthen relationships across organizational levels. You will coordinate service activities, drive improvements, and lead regular customer meetings to ensure action items are followed up with.

The role supports revenue planning and ongoing collaboration with customers to enhance products and services. This position emphasizes cross-functional teamwork and strategic execution.

Qualifications

• Bachelor’s degree with management or leadership experience and minimum 5 years in a related industry, OR Graduate degree with minimum 2 years management experience in a related industry

Responsibilities

• Build and maintain strong customer relationships at all organizational levels while leading field service operations
• Drive coordination of service activities to meet customer operational goals
• Proactively identify performance improvement opportunities and drive resolution for both tool and service-related issues
• Lead regular customer meetings, including operational reviews and KPI discussions, and ensure timely follow-up on action items
• Support quarterly and annual revenue planning to achieve operational and financial targets
• Collaborate with customers to promote continuous improvement programs and product enhancements
• Maintain a strong understanding of customer agreements, equipment specifications, and service level agreements
• Develop and implement operational plans to improve customer satisfaction and grow service market share
• Partner with account teams to support regional business objectives and strengthen customer engagement
• Lead and develop the CSE team through regular performance reviews and development planning aligned with account goals
• Evaluate operational processes and customer workflows to identify improvement opportunities and training needs
• Build a strong understanding of the equipment base at customer sites installed
• Ensure accurate records, systems, and performance metrics are maintained
• Track equipment status, warranties, contracts, and customer performance metrics
• Establish strong collaboration with business units, product support teams, and sales organizations

Skills

Customer service leadership

Operations coordination

Education

Bachelor’s degree with management or leadership experience

Graduate degree with management experience

Job description

KLA is seeking a customer-focused leader to manage field service operations and strengthen relationships across organizational levels. You will coordinate service activities, drive improvements, and lead regular customer meetings to ensure action items are followed up with.

The role supports revenue planning and ongoing collaboration with customers to enhance products and services. This position emphasizes cross-functional teamwork and strategic execution.