Field Operations Leader — 24/7 Healthcare Services

Kreg Theraputics LLC; Sharon Hill (Delaware County); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Life insurance

Paid time off & Sick time off

Job summary

Kreg Therapeutics LLC is seeking a Field Operations Manager to lead field operations across the assigned area, ensuring hospitals receive reliable service, equipment delivery, and timely maintenance.

You will manage a team, optimize processes, drive KPIs, and partner with Customer Service to coordinate requests. The role requires hands-on leadership in a 24/7 service environment and travel within the region. This is an operational leadership role within a growing medical equipment company.

Qualifications

• Minimum of 5 years of management experience strongly preferred.
• Previous experience within healthcare services, medical equipment, logistics, field service, or a related industry is a plus.
• Demonstrated experience leading employees and managing performance.
• Strong organizational and prioritization skills.
• Strong problem-solving and decision-making capabilities.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively across departments and levels of the organization.
• Comfortable managing changing priorities and situations with ambiguity.
• Strong sense of urgency, accountability, and follow-through.
• Valid driver’s license and ability to meet applicable company driving requirements.
• Availability to support operations within a 24/7 service environment.
• Ability to successfully complete applicable pre-employment requirements.

Responsibilities

• Lead day-to-day field operations to consistently deliver a high level of service to our customers.
• Drive achievement of operational KPIs, service standards, and financial objectives.
• Identify, develop, and implement processes that improve efficiency, service quality, and operational performance.
• Partner closely with Customer Service to ensure effective coordination and execution of customer needs.
• Maintain operational readiness within a 24/7 service environment.
• Lead, coach, and develop direct reports while establishing clear expectations and accountability.
• Manage hiring, onboarding, training, performance evaluations, recognition, and corrective action.
• Ensure required operational training is completed and training compliance is maintained.
• Build a strong team culture focused on accountability, collaboration, growth, and results.
• Oversee product inventory and company assets to ensure availability, accuracy, and appropriate utilization.
• Ensure Kreg equipment, vehicles, and operational resources are properly maintained and effectively deployed.
• Maintain accountability for company assets and operational resources within the assigned area.
• Promote and maintain a safe working environment focused on preventing accidents and injuries.
• Ensure adherence to applicable quality, regulatory, and company requirements.
• Monitor operational compliance, including applicable OSHA, FDA, DOT, training, and safety requirements.
• Reinforce company procedures and standards through consistent leadership and follow-through.
• Serve as a operational partner to business functions.
• Collaborate with business partners to resolve issues and support company-wide priorities.
• Lead and support operational change and continuous improvement initiatives.

Skills

Team leadership

Operations management

Strategic planning

Communication

Problem-solving

Safety & compliance

Job description

Kreg Therapeutics LLC is seeking a Field Operations Manager to lead field operations across the assigned area, ensuring hospitals receive reliable service, equipment delivery, and timely maintenance.

You will manage a team, optimize processes, drive KPIs, and partner with Customer Service to coordinate requests. The role requires hands-on leadership in a 24/7 service environment and travel within the region. This is an operational leadership role within a growing medical equipment company.