Senior Field Network Technician – Federal Deployments

Ciena

United States

On-site

USD 97,000 - 155,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

401(k) matching

ESPP

Paid holidays

Paid time off

Job summary

Ciena is seeking a Senior Level Field Service Technician to lead deployments for US Federal Government networks. You will troubleshoot, upgrade networks, and mentor field technicians, delivering seamless services.

The role requires hands-on network experience, strong customer communication, and flexibility to travel domestically and internationally. You will work within a team focused on high-quality delivery and operational excellence.

Qualifications

Bachelor’s degree in Computer Science, Electrical Engineering, or equivalent experience.
8–12 years of telecom installation, provisioning, testing, live network migration, and consulting.
Advanced knowledge of Ciena products, with emphasis on Ciena 6500.
US citizenship and a valid US driver’s license.
Ability to work off-hours and travel domestically (50–75%) and internationally as needed.

Responsibilities

Deliver Tier 1 technical support for deployment services projects.
Provide remote and onsite technical support, troubleshoot complex issues, and mentor field technicians.
Execute advanced network upgrades with minimal end-user disruption.
Draft and implement network test plans and non-intrusive MOPs.
Perform network audits, architecture design, and modernization planning.
Serve as a key technical interface to customers with proactive communication.
Collaborate with internal teams to improve field deployment processes and Right First Time initiatives.