Senior Field Engineer Lead – Mission-Critical IT/AV

Christy Media Solutions; Washington, Baltimore (District of Columbia, MD); On-site; USD 120,000 - 180,000; Full time

Job summary

Christy Media Solutions is supporting an international technology leader in the mission-critical IT/AV domain by recruiting a Field Engineering Manager / Supervisor to join the US team.

This hands-on leadership role combines directing day-to-day field engineering with mentoring a team of Field Engineers across the United States, ensuring high-quality installations, support and customer service in complex environments.

Qualifications

• Hands-on field engineering experience in technical environments.
• Experience leading or supervising engineers.
• Strong AV and networking knowledge; willing to travel 50–75%.

Responsibilities

• Lead and mentor a team of Field Engineers.
• Remain hands-on with system installations, configuration and commissioning.
• Act as a senior escalation point for complex technical issues.
• Provide technical support via phone, email, remote access and onsite visits.
• Troubleshoot technical issues and perform maintenance activities.
• Coordinate field activity and support effective allocation of engineering resources.
• Support system staging and configuration.
• Assist with technical documentation, reporting and engineering processes.
• Deliver end-user training and technical demonstrations where required.
• Support the development and technical progression of junior Field Engineers.
• Work closely with customers and internal technical teams to ensure issues are resolved effectively.

Skills

Field engineering

Leadership

Networking

AV technology

Troubleshooting

Windows systems

Cisco switches

Video over IP

Travel readiness

Job description

Christy Media Solutions is supporting an international technology leader in the mission-critical IT/AV domain by recruiting a Field Engineering Manager / Supervisor to join the US team.

This hands-on leadership role combines directing day-to-day field engineering with mentoring a team of Field Engineers across the United States, ensuring high-quality installations, support and customer service in complex environments.