Senior Field Engineer - Healthcare Endpoints (Onsite)

Infinite Computer Solutions; Pennsylvania; Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Infinite Computer Solutions is seeking an experienced Senior Field Engineer - Level 2 to own complex on-site incidents and service requests across a regional hub. You will troubleshoot Windows, macOS and peripheral issues, coordinate OEM and cross-tower resolutions, and coach L1 engineers to maintain patient-care continuity.

Responsibilities include imaging, deployments, data migration, device replacements and validating endpoint management with SCCM/MECM, Intune, Autopilot and JAMF.

Qualifikationen

• 5–7 years enterprise deskside or field engineering experience, including ownership of escalated incidents.
• Strong Windows 10/11 and macOS troubleshooting; practical knowledge of Active Directory/Entra ID, Microsoft 365, VPN, endpoint security and TCP/IP troubleshooting.
• Hands-on experience with ServiceNow, BeyondTrust and at least two of SCCM/MECM, Intune, Autopilot, JAMF or SysTrack.
• Experience with imaging, deployments, data migration, asset lifecycle, CMDB updates, OEM warranty coordination and stock-room operations.
• Ability to diagnose clinical workstation and peripheral issues without crossing into biomedical-device repair or application back-end support.
• Clear technical writing and stakeholder communication. Healthcare or regulated 24x7 environments preferred.
• Bachelor degree or equivalent experience; ITIL 4 Foundation or Microsoft 365 Endpoint Administrator, Apple/JAMF, CompTIA Network+ or similar cert preferred.

Aufgaben

• Own complex on-site incidents and service requests across a regional hub.
• Lead diagnosis of recurring break/fix issues; collect logs, isolate root cause and coordinate remediations.
• Own P1/P2 and VIP field incidents with rapid on-site response and post-incident closure validation.
• Execute advanced IMACD and deployment activities including data migration and device replacements.
• Validate SCCM/MECM, Intune, Autopilot and JAMF outcomes at the endpoint and troubleshoot enrollment and policy issues.
• Provide endpoint support for specialty workstations and coordinate with biomed and vendors.
• Coordinate warranty/RMA activity, hardware swaps, loaners and OEM follow-ups while communicating progress.
• Lead refresh-waves and go-live tasks; update asset/CMDB records and runbooks.

Kenntnisse

Windows troubleshooting

macOS troubleshooting

Active Directory/Entra ID

Microsoft 365

VPN

TCP/IP troubleshooting

ServiceNow

BeyondTrust

SCCM/MECM

Intune

Autopilot

JAMF

OEM coordination

Documentation writing

Ausbildung

Bachelor's degree or equivalent experience

Tools

ServiceNow

BeyondTrust

SCCM/MECM

Intune

Autopilot

JAMF

Jobbeschreibung

Infinite Computer Solutions is seeking an experienced Senior Field Engineer - Level 2 to own complex on-site incidents and service requests across a regional hub. You will troubleshoot Windows, macOS and peripheral issues, coordinate OEM and cross-tower resolutions, and coach L1 engineers to maintain patient-care continuity.

Responsibilities include imaging, deployments, data migration, device replacements and validating endpoint management with SCCM/MECM, Intune, Autopilot and JAMF.