Field Tech Lead - Healthcare IT Operations

Infinite Computer Solutions

South Carolina

Vor Ort

USD 110.000 - 150.000

Vollzeit

vor 42 Stunden

Sei unter den ersten Bewerbenden

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Zusammenfassung

Infinite Computer Solutions in South Carolina seeks an experienced Lead Field Engineer - Level 3 to direct field-service hub operations, supervise L1/L2 engineers and own major incidents and VIP escalations. You will drive performance across break/fix, IMACD, clinical endpoints and asset management within a multi-site environment.

The role requires 8+ years in field engineering, strong ITIL and ServiceNow expertise, and hands-on work with Windows/macOS endpoints, enterprise peripherals and

Qualifikationen

8+ years in field engineering or deskside/end-user computing, with team leadership
Demonstrated ownership of major incidents and VIP escalations across multi-site environments
Experience with Windows/macOS endpoints, M365, VPN, and enterprise peripherals

Aufgaben

Lead daily field operations for the assigned hub and manage on-call coverage
Own escalation for P1/P2, coordinate incident bridges and executive updates
Maintain schedules, coverage, and readiness for after-hours work and go-lives
Direct troubleshooting across Windows, Mac, mobile and clinical endpoints; coordinate with resolver groups
Plan hardware refresh waves, asset audits, and stock-room controls across sites

Kenntnisse

Field leadership

Incident management

Windows/macOS endpoints

ITIL practices

Healthcare IT

Ausbildung

Bachelor degree in CS or related field

ITIL 4 Certification

Tools

ServiceNow

CMDB

JAMF

Intune

SCCM/MECM

BeyondTrust

Jobbeschreibung