Senior Field Engineer - Healthcare Endpoint Specialist

Infinite Computer Solutions; South Carolina; Vor Ort; USD 75.000 - 100.000; Vollzeit

Zusammenfassung

Infinite Computer Solutions is seeking a Senior Field Engineer - Level 2 to own complex on-site incidents and service requests within a regional hub. The role focuses on advanced endpoint troubleshooting for Windows, macOS, and mobile devices, coordinating OEM and cross-tower resolution, and coaching L1 engineers to protect patient-care continuity.

The role requires 5–7 years of deskside or field engineering experience, strong knowledge of endpoint management tools (SCCM/MECM, Intune, Autopilot,

Qualifikationen

• Bachelor degree or equivalent experience.
• ITIL 4 Foundation certification preferred.
• Microsoft 365 Endpoint Administrator certification preferred.
• Apple/JAMF certification preferred.
• CompTIA Network+ or equivalent certification preferred.

Aufgaben

• Resolve escalated Windows, macOS, mobile, peripheral, printing, authentication, VPN, application-launch and endpoint-connectivity issues using structured troubleshooting.
• Lead diagnosis of recurring or high-impact break/fix issues; collect logs, isolate root cause, implement remediation and engage cross-functional teams.
• Own P1/P2 and VIP field incidents with rapid on-site response and clear status communication.
• Execute advanced IMACD and deployment activities including data migration, profile restoration and device replacements.
• Validate SCCM/MECM, Intune, Autopilot and JAMF outcomes; troubleshoot enrollment, policy, app delivery and patch compliance.

Kenntnisse

Windows troubleshooting

macOS troubleshooting

Active Directory/Entra ID

Microsoft 365

VPN & endpoint security

Ausbildung

Bachelor degree or equivalent experience

ITIL 4 Foundation

Microsoft 365 Endpoint Administrator

Apple/JAMF

CompTIA Network+

Tools

ServiceNow

BeyondTrust

SCCM/MECM

Intune

Autopilot

JAMF

Jobbeschreibung

Infinite Computer Solutions is seeking a Senior Field Engineer - Level 2 to own complex on-site incidents and service requests within a regional hub. The role focuses on advanced endpoint troubleshooting for Windows, macOS, and mobile devices, coordinating OEM and cross-tower resolution, and coaching L1 engineers to protect patient-care continuity.

The role requires 5–7 years of deskside or field engineering experience, strong knowledge of endpoint management tools (SCCM/MECM, Intune, Autopilot,