Senior Field Engineer - AI Infra Security Architect

goteleport.com; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Extensive health coverage

Annual expense budget

Rest and recovery policies

Retirement savings plans

Professional development opportunities

Job summary

Teleport, a remote-first AI infrastructure identity company, is seeking a Senior Field Engineer to design Teleport solution architectures for customer environments, deploy and configure Teleport hands-on, provide triage and training, and drive adoption across organizations. You will collaborate with Sales and Product, escalate high-complexity issues, and help scope enterprise-wide rollouts.

You will be the customer champion, maintain relationships with stakeholders, and translate business goals

Qualifications

• BSc or Master Degree in Computer Science, Software Engineering, Electrical Engineering or another related engineering field.
• 8+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles.
• Linux administration skills.
• Hands-on experience with one of the major public cloud providers: AWS, GCP, Azure. Certifications are a plus.
• Strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus.
• Demonstrable experience with security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC.
• Exceptional hands-on software troubleshooting, testing, and debugging skills.
• Outstanding soft skills, excellent verbal and written communication skills.
• Project management experience and the ability to handle multiple clients simultaneously.

Responsibilities

• Design solution architecture for Teleport in a customer environment.
• Deploy and configure Teleport in a customer environment as well as communicate implementation best practices to the customer.
• Act as a point person for all technical issues, providing triage and troubleshooting, and escalating to engineering for high complexity cases.
• Develop, maintain and deliver customized training; evangelize the solution to a wider customer organization.
• Plan and deliver Quarterly Business Results meetings for customers. Drive adoption within the customer organization; plan and assist with an enterprise-wide rollout of Teleport.
• Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization.
• Document the customer's business goals and challenges to align Teleport to provide the most value possible.
• Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and other Customer Solutions engineers, staying up to date on the latest solutions.
• Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities.
• Collaborate with Sales and Product to provide valuable feedback for product improvement.
• Support our broader Teleport customer base seeking new solutions and best practice recommendations.

Skills

Linux administration

Kubernetes

Cloud platforms: AWS GCP Azure

SSH PKI 2FA SSO

Troubleshooting

Communication skills

Project management

Education

BSc or Master in CS/SE or related engineering field

Tools

CKA/CKAD Certifications

Job description

Teleport, a remote-first AI infrastructure identity company, is seeking a Senior Field Engineer to design Teleport solution architectures for customer environments, deploy and configure Teleport hands-on, provide triage and training, and drive adoption across organizations. You will collaborate with Sales and Product, escalate high-complexity issues, and help scope enterprise-wide rollouts.

You will be the customer champion, maintain relationships with stakeholders, and translate business goals