Senior Field Applications Specialist/Medical Laboratory Technologist

The Fountain Group; Glenmont (NY); Hybrid; USD 78,000 - 90,000; Full time

Job summary

The Senior Field Applications Specialist at The Fountain Group is responsible for validating new Hematology instrument installations to ensure they meet customer requirements. The role is fully remote with at least 80% travel and reports to the Technical Applications Supervisor.

You will lead onsite training, address instrument operation questions, and work closely with Tech Support, Field Service, Sales, and Customer Training to ensure successful deployments.

Qualifications

• Advanced knowledge of Diagnostics or Healthcare Industry with heavy emphasis on Laboratory Regulatory environment.
• Experience with validation, instrument setup and troubleshooting in a diagnostic setting.
• Willingness to travel domestically and work remotely as required.

Responsibilities

• Validate new Hematology instrument installations to meet customer requirements.
• Lead onsite training for customers on proper instrument operation.
• Troubleshoot assay and QC issues remotely and onsite; coordinate with cross-functional teams.

Skills

Diagnostics knowledge

Laboratory experience

Remote work ability

Education

Associate's degree

Job description

Pay: $40/Hour

Duration: 5+ months

*Must be located on the West Coast and be comfortable traveling 90+%*

Description

• The Senior Field Applications Specialist is responsible for the validation of new Hematology instrument installations to ensure they meet customer stated requirements.
• This position is part of the Service organization and will be fully remote with at least 80% travel.
• You will be a part of the Field Applications team and report to the Technical Applications Supervisor responsible for working directly with the customer
• Key Operator during validation to reinforce training and ensure customer staff is properly prepared to use and maintain instrumentation.
• You address customer questions and concerns regarding instrument operation and assay performance, in accordance with published specifications and regulatory body requirements, and work closely with many cross functional teams including Tech Support, Field Service, Sales, and Customer Training.

In this role, you will have the opportunity to:

• Analyze and manage validation studies on instrumentation including, but not limited to instrument set-up, calibration, precision studies, and method comparisons.
• Troubleshoot (remotely and onsite) assay and QC related issues for customers
• Lead onsite training for customers on proper operation of instrumentation

The essential requirements of the job include:

• Associate's degree with a minimum combined experience of 3+ years in laboratory/diagnostic instrumentation or other related field
• Advanced knowledge of Diagnostics or Healthcare Industry with heavy emphasis on Laboratory Regulatory environment
• Must be willing to work remotely and to travel domestically at least 80% of the time (based on the need of the position). Due to travel requirements, a good driving record is required

It would be a plus if you also possess previous experience in:

• Medical technology
• Standard Laboratory Practices, including Quality Control, record keeping, and regulatory requirements (CAP, CLIA, Client)