Senior Fiber Network Maintenance Tech

Optimum; Ruston (LA); On-site; USD 34,000 - 55,000; Full time

Job summary

Optimum in Ruston, LA is seeking a Maintenance Tech III to repair and maintain fiber and coaxial transport to residential and business services. You will support headend electronics, diagnose issues end-to-end, and mentor junior techs.

Responsibilities include maintaining a unity gain network, performing FCC network tests, and coordinating training for the team to ensure service excellence. A strong focus is on FTTH/RFOG networks and cross-team collaboration.

Qualifications

• High school diploma or equivalent.
• Valid driver's license in good standing; ability to meet DOT driver qualification standards with a valid medical certificate.
• Ability to obtain DOT medical card and CDL where applicable; comply with all DOT requirements.
• Ability to obtain state licenses required by the installation/servicing of security services.
• Ability to comprehend and operate testing equipment (signal level meters, ohm meters).
• BDS & BTS certification preferred.
• Fiber repair and troubleshooting experience.
• In-depth knowledge of FTTH & RFOG architecture.
• Familiar with FTTH network tools AGORA, Netwin, Net-Q.
• Experience with ISP or 'Hot Hands' for ISP.
• Experience with OSP construction tasks.

Responsibilities

• Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices.
• Maintains a unity gain network.
• Fulfills FCC-required network tests.
• Performs all duties of Maintenance Tech I and II as necessary.
• Troubleshoots and repairs the distribution network from headend to customer's electronic devices.
• Maintains network integrity through preventive maintenance.
• Build, Troubleshoot, and repair all aspects of the FTTH & RFOG Networks.
• Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap.
• Partner with various other groups including Design, construction, ISP, NOC/ROC to resolve escalated issues and identify areas of improvement.
• Coordinate and oversee training initiatives for new and existing team members, ensuring continuous skill development and knowledge sharing.
• Coach and develop team members to enhance technical proficiency, customer service skills, and troubleshooting expertise.
• Assist in the creation and implementation of training materials and best practices to ensure team efficiency and operational consistency.
• Conduct regular performance assessments and provide constructive feedback to team members to foster professional growth and team cohesion.
• Other tasks may be assigned, as needed to support the infrastructure and team.

Skills

Fiber repair

Troubleshooting

Network testing

OSP construction

ISP experience

Team collaboration

CDL knowledge

Education

High school diploma

BDS & BTS certification

Tools

AGORA

Netwin

Net-Q

Job description

Optimum in Ruston, LA is seeking a Maintenance Tech III to repair and maintain fiber and coaxial transport to residential and business services. You will support headend electronics, diagnose issues end-to-end, and mentor junior techs.

Responsibilities include maintaining a unity gain network, performing FCC network tests, and coordinating training for the team to ensure service excellence. A strong focus is on FTTH/RFOG networks and cross-team collaboration.