Senior Federal TAM: Secure Deployments & Architecture

Mattermost; United States; Remote; USD 125,000 - 165,000; Full time

Job summary

Mattermost is seeking a Senior Technical Account Manager (TAM) to serve as a trusted technical advisor to U.S. Federal and enterprise customers. You will ensure successful deployment, integration, and secure operation of the Mattermost platform in mission-critical, high-security environments.

You will leverage infrastructure, cybersecurity, and DevSecOps expertise to drive secure, compliant, and scalable implementations and to coordinate across engineering, product, and customer teams.

Qualifications

• Senior-level experience in Technical Account Management or similar customer-facing technical role.
• Strong knowledge of Linux, networking, containers (Docker/Kubernetes), and cloud infrastructure.
• Hands-on scripting with Python, Go, Node.js, or similar languages.
• Strong understanding of cybersecurity principles and secure system architecture.
• Familiarity with DevSecOps tools and workflows (GitHub, Jenkins, Jira, Terraform).
• Experience managing large enterprise or government customers and aligning delivery with business and security requirements.
• Excellent communication across technical and non-technical stakeholders.
• Eligibility to access export-controlled information per U.S. laws; security clearance may be required later.

Responsibilities

• Lead technical onboarding, configuration, and production deployments for strategic enterprise and U.S. Federal customers.
• Design, validate, and implement secure, scalable architectures for Mattermost across cloud, on-premise, hybrid, and air-gapped environments.
• Support alignment with security and compliance frameworks such as FedRAMP, NIST 800-53, DoD STIG, and SOC 2.
• Guide customers in integrating Mattermost with authentication and identity management systems (SSO, SAML, OAuth), DevOps pipelines, and monitoring tools.
• Provide proactive technical guidance to minimize operational risk and ensure long-term platform success.
• Serve as the primary technical point of contact for assigned accounts.
• Collaborate with Product, Engineering, and Support to resolve complex technical issues and advocate for customer needs.
• Develop reusable deployment assets including scripts, playbooks, and technical documentation.
• Participate in internal reviews to improve onboarding methodologies and deployment best practices.
• Present complex technical concepts to executive and technical stakeholders.
• Build trusted relationships that drive adoption, expansion, and long-term customer success.
• Maintain detailed records of architectural decisions, deployment strategies, and customer feedback.

Skills

Linux administration

Networking

Containers

Cloud infrastructure

Scripting (Python/Go/Node.js)

Cybersecurity

DevSecOps tools

Stakeholder communication

Gov't/customer management

Tools

GitHub

Jenkins

Jira

Terraform

Job description

Mattermost is seeking a Senior Technical Account Manager (TAM) to serve as a trusted technical advisor to U.S. Federal and enterprise customers. You will ensure successful deployment, integration, and secure operation of the Mattermost platform in mission-critical, high-security environments.

You will leverage infrastructure, cybersecurity, and DevSecOps expertise to drive secure, compliant, and scalable implementations and to coordinate across engineering, product, and customer teams.