Senior Federal ServiceNow Delivery Lead

iTech AG; Arlington (VA); Presencial; USD 160 000 - 170 000; Tempo integral

Resumo da oferta

iTech AG in Arlington, VA seeks a Technical Project Manager to lead delivery and training for a federal ServiceNow implementation. You will coordinate the project team and client stakeholders across planning, configuration, migration, testing, go-live, and knowledge transfer.

The initial scope covers ITSM and Strategic Portfolio Management, plus migration of Jira and Confluence data, with additional modules possible.

Qualificações

• At least 10 years of IT project leadership across all phases.
• Experience managing project schedules, risks, requirements, testing, and delivery across multidisciplinary teams.
• Ability to develop and deliver user training and guide operational knowledge transfer.
• Ability to support Eastern Time core hours and travel to client facilities.
• Bachelor’s Degree or equivalent years of experience.

Responsabilidades

• Lead kickoff, discovery workshops, sprint planning, demonstrations, UAT coordination, go-live preparation, and post-launch handoff
• Maintain the work management plan, delivery schedule, staffing assignments, risk and issue registers, dependencies, decisions, and project status reports
• Facilitate two-week delivery sprints, maintain a prioritized backlog, translate requirements into user stories and acceptance criteria, and track work through testing and approval
• Coordinate weekly technical discussions and monthly progress reviews with client and contractor stakeholders; clearly communicate status and escalations
• Work with technical leads to coordinate ServiceNow ITSM and SPM implementation and approved Jira and Confluence migration, including validation and cutover planning
• Develop or coordinate role-based training materials, quick-reference guides, and knowledge articles; deliver instructor-led training before go-live and advanced sessions thereafter
• Track required deliverables and quality evidence; partner with the Government project manager and technical leads to resolve issues within approved scope, hours, and security requirements
• Other duties as assigned

Conhecimentos

IT project leadership

Stakeholder management

Agile/SAFe

Training delivery

ServiceNow knowledge

Travel readiness

Formação académica

Bachelor’s Degree or equivalent years of experience

Descrição da oferta de emprego

iTech AG in Arlington, VA seeks a Technical Project Manager to lead delivery and training for a federal ServiceNow implementation. You will coordinate the project team and client stakeholders across planning, configuration, migration, testing, go-live, and knowledge transfer.

The initial scope covers ITSM and Strategic Portfolio Management, plus migration of Jira and Confluence data, with additional modules possible.