Senior Federal IT Program Lead – Cloud & AIOps

NTT DATA, Inc.; Washington (District of Columbia); Hybrid; USD 143,000 - 238,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid time off

Flexible spending or health savings

Life and AD&D insurance

Short and long term disability

Job summary

NTT DATA is seeking a Senior Program Manager to lead a large, mission-critical Application Hosting program for a federal government client in Washington, DC. You will own contract execution, service performance, financial results, staffing, risk management, and transition-to steady-state operations.

This role requires executive presence, operational discipline, and the ability to guide enterprise infrastructure services across hybrid environments, including cloud, security, and ServiceNow-based

Qualifications

• Bachelor’s degree in information technology, computer science, engineering, business, program management, or a related field.
• 15+ years leading large IT services, managed infrastructure, cloud hosting, or enterprise operations programs.
• 8+ years managing federal IT programs or government mission customers.
• 8+ years of experience with 24x7 operations, ITIL-based service management, SLAs/KPIs, and continual service improvement.
• Active PMP or equivalent program management certification.
• Ability to obtain and maintain a Public Trust.

Responsibilities

• Lead overall program delivery, performance, cost, schedule, quality, risk, and customer satisfaction.
• Serve as the primary executive interface to customer leadership, contracting officials, technical stakeholders, and NTT DATA leadership.
• Champion automation, AIOps, FinOps, efficiency-funded modernization, and an outcome-based enterprise services operating model.
• Direct integrated operations across infrastructure, cloud, storage, container platforms, platform applications, cybersecurity compliance, and service management teams.
• Oversee transition-in, steady-state operations, modernization, surge support, and transition-out readiness.
• Manage staffing, subcontractors, key personnel, hiring, retention, training, and performance accountability.
• Ensure SLA/KPI attainment, 24x7 mission continuity, incident escalation, problem management, change discipline, and disaster recovery readiness.

Skills

Executive communication

Program management

Leadership

Multi-vendor management

Financial discipline

Education

Bachelor’s degree in IT/CS/Engineering/Business/PM

Tools

ServiceNow

Job description

NTT DATA is seeking a Senior Program Manager to lead a large, mission-critical Application Hosting program for a federal government client in Washington, DC. You will own contract execution, service performance, financial results, staffing, risk management, and transition-to steady-state operations.

This role requires executive presence, operational discipline, and the ability to guide enterprise infrastructure services across hybrid environments, including cloud, security, and ServiceNow-based