Senior Program Manager

NTT DATA, Inc.; Washington (District of Columbia); Hybrid; USD 143,000 - 238,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid time off

Flexible spending or health savings

Life and AD&D insurance

Short and long term disability

Job summary

NTT DATA is seeking a Senior Program Manager to lead a large, mission-critical Application Hosting program for a federal government client in Washington, DC. You will own contract execution, service performance, financial results, staffing, risk management, and transition-to steady-state operations.

This role requires executive presence, operational discipline, and the ability to guide enterprise infrastructure services across hybrid environments, including cloud, security, and ServiceNow-based

Qualifications

• Bachelor’s degree in information technology, computer science, engineering, business, program management, or a related field.
• 15+ years leading large IT services, managed infrastructure, cloud hosting, or enterprise operations programs.
• 8+ years managing federal IT programs or government mission customers.
• 8+ years of experience with 24x7 operations, ITIL-based service management, SLAs/KPIs, and continual service improvement.
• Active PMP or equivalent program management certification.
• Ability to obtain and maintain a Public Trust.

Responsibilities

• Lead overall program delivery, performance, cost, schedule, quality, risk, and customer satisfaction.
• Serve as the primary executive interface to customer leadership, contracting officials, technical stakeholders, and NTT DATA leadership.
• Champion automation, AIOps, FinOps, efficiency-funded modernization, and an outcome-based enterprise services operating model.
• Direct integrated operations across infrastructure, cloud, storage, container platforms, platform applications, cybersecurity compliance, and service management teams.
• Oversee transition-in, steady-state operations, modernization, surge support, and transition-out readiness.
• Manage staffing, subcontractors, key personnel, hiring, retention, training, and performance accountability.
• Ensure SLA/KPI attainment, 24x7 mission continuity, incident escalation, problem management, change discipline, and disaster recovery readiness.

Skills

Executive communication

Program management

Leadership

Multi-vendor management

Financial discipline

Education

Bachelor’s degree in IT/CS/Engineering/Business/PM

Tools

ServiceNow

Job description

We are currently seeking a Senior Program Manager to join our team in Washington, District of Columbia (US-DC), United States (US).

Job Summary

NTT DATA is seeking a Senior Program Manager to lead a large, mission-critical Application Hosting program for a federal government client. The Program Manager will own contract execution, service performance, customer satisfaction, financial performance, staffing, risk management, transition, steady-state operations, and continuous improvement. This leader must bring executive presence, operational rigor, financial discipline, and enough technical depth to guide enterprise infrastructure services across hybrid environments.

Job Duties

• Lead overall program delivery, performance, cost, schedule, quality, risk, and customer satisfaction.
• Serve as the primary executive interface to customer leadership, contracting officials, technical stakeholders, and NTT DATA leadership.
• Champion automation, AIOps, FinOps, efficiency-funded modernization, and an outcome-based enterprise services operating model.
• Direct integrated operations across infrastructure, cloud, storage, container platforms, platform applications, cybersecurity compliance, and service management teams.
• Oversee transition-in, steady-state operations, modernization, surge support, and transition-out readiness.
• Manage staffing, subcontractors, key personnel, hiring, retention, training, and performance accountability.
• Ensure SLA/KPI attainment, 24x7 mission continuity, incident escalation, problem management, change discipline, and disaster recovery readiness.

Basic Qualifications

• Bachelor’s degree in information technology, computer science, engineering, business, program management, or a related field
• Minimum 15 years leading large IT services, managed infrastructure, cloud hosting, or enterprise operations programs.
• Minimum 8 years managing federal IT programs or other government mission customers.
• Minimum 8 years of experience with 24x7 operations, ITIL-based service management, operational governance, SLAs/KPIs, and continual service improvement.
• Active PMP or equivalent program management certification.
• Ability to obtain and maintain a Public Trust

Preferred Qualifications

• Excellent executive communication skills with the ability to brief CIO/SES-level customers, contracting officials, and corporate leadership.
• Experience managing multi-vendor and subcontractor teams in a complex, high-visibility customer environment.
• Strong financial management skills, including cost control, staffing models, forecasting, pricing awareness, and margin accountability.
• Successful leadership of programs valued at $100M+ and operational criticality.
• Demonstrated success leading large, multi-disciplinary teams of 100+ FTE.
• Experience leading transition-in on large incumbent environments while preserving mission continuity and institutional knowledge.
• Familiarity with enterprise hosting, hybrid cloud, AWS/Azure, virtualization, enterprise storage/backup, container platforms, and ServiceNow-based operations.
• Working knowledge of US Federal Government cybersecurity requirements.
• Working knowledge of observability platforms, AIOps, automation, CMDB quality, FinOps, Infrastructure as Code, service catalogs, and data-driven performance management.
• Advanced degree, ITIL 4, Agile, cloud, cybersecurity, or FinOps certification

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $142,725 - $237,875. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Nearest Major Market: Washington DC

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