Senior Facility Operations & Revenue Leader

SP Plus Corporation; Chicago (IL); Presencial; USD 127.000 - 173.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Flexible spending accounts

Disability insurance

Life insurance

401k

Paid time off

Descripción de la vacante

SP+ in Chicago seeks a Senior Facility Manager to lead operations, drive revenue, and build strong client relationships. You will oversee budgeting, procurement, HR, and staffing, while delivering top-tier customer service and ensuring safety and compliance across the facility.

The role requires strategic leadership, budget management, and the ability to train and motivate a diverse team to achieve excellence in operations and client satisfaction.

Formación

• Bachelor’s degree in a related field preferred or equivalent combination of education and experience.
• Prior experience to lead, manage and motivate team members.
• Strong customer service skills and focus.
• Excellent verbal and written communication skills.
• Ability to multi-task or work independently.
• Ability to react and problem solve quickly.
• Ability to understand and communicate company policies and procedures.
• Proficient with Microsoft Word and Excel or Google Documents or Spreadsheets.
• Ability to learn internal computer programs.
• Prior experience developing budgets and P&L review a plus.
• Parking management experience preferred but not required.
• License Requirement: Must possess a valid state-issued driver’s license with a current address and acceptable driving record.

Responsabilidades

• Deliver premier customer service to our clients.
• Hiring ideal frontline employees and providing them with the appropriate training and tools to succeed.
• Maximizing profitability through revenue development, facility marketing, cash control procedures and expense reviews.
• Manage the operation’s budget and make recommendations to reach or exceed budget if unforeseen circumstances arise.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll and petty cash.
• Identify proper staffing levels, hire, develop and train a team of employees to deliver superior customer service and perform daily job functions.
• Supervise employee performance to ensure all duties are completed to the highest standard, and provide additional training or disciplinary measures as necessary.
• Ensure pro-active communication with client regarding opportunities to improve operations.
• Resolve client requests, concerns and issues diplomatically.
• Monitor facility maintenance for cleanliness standards and make recommendations to improve the aesthetics of the facility.
• Assist in recommendations to maximize revenues, which may include parking rate studies, local and online consumer marketing plans or prepaid parking services.
• Monitor and review all damage claims.Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policy and procedures to ensure compliance with all OSHA laws.

Conocimientos

Leadership

Customer service

Communication

Multi-tasking

Problem solving

Budgeting

Staff training

Policy communication

Learning internal systems

Educación

Bachelor's degree

Herramientas

Microsoft Word

Excel

Google Docs/Sheets

Descripción del empleo

SP+ in Chicago seeks a Senior Facility Manager to lead operations, drive revenue, and build strong client relationships. You will oversee budgeting, procurement, HR, and staffing, while delivering top-tier customer service and ensuring safety and compliance across the facility.

The role requires strategic leadership, budget management, and the ability to train and motivate a diverse team to achieve excellence in operations and client satisfaction.