Senior Facilities Ops Control & Service Desk Lead

University of Miami; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Tuition remission

Job summary

The University of Miami Health System (UHealth) seeks a Sr. Facilities Operations Control Representative in Miami, FL to support service desk operations and deliver exceptional customer service. You will mentor junior staff, analyze data, generate work orders and ensure alarm notifications are accurately reported.

This full-time staff position emphasizes collaboration, adherence to policies, and safeguarding university assets while advancing facilities operations across our health system.

Qualifications

• High School Diploma or equivalent/relevant experience.
• Minimum 3 years of relevant experience.
• Proficiency with office software and computer applications.
• Strong written and verbal communication skills.

Responsibilities

• Enter, analyze data and prepare reports for management.
• Ensure alarm notifications are reported accurately.
• Generate work orders from correspondence or calls.
• Respond to inquiries and concerns promptly.
• Support work order control and training of junior staff.
• Maintain detailed, organized records and assist with accident forms.

Skills

Data analysis

Alarm monitoring

Work orders

Staff training

Records management

Strong communication

Education

High School Diploma

Tools

Office software

Job description

The University of Miami Health System (UHealth) seeks a Sr. Facilities Operations Control Representative in Miami, FL to support service desk operations and deliver exceptional customer service. You will mentor junior staff, analyze data, generate work orders and ensure alarm notifications are accurately reported.

This full-time staff position emphasizes collaboration, adherence to policies, and safeguarding university assets while advancing facilities operations across our health system.