Facilities Operations & Dispatch Specialist

University of Miami; Coral Gables (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

The University of Miami is seeking a Facilities Operations Clerk for the Coral Gables campus. The role acts as a liaison to faculty, staff and facilities managers to ensure safe campus operations and efficient handling of work orders and alarms.

Key duties include answering phones, entering and tracking requests, monitoring email requests, reporting alarm events, and coordinating with approved contractors to dispatch technicians.

Qualifications

• Commitment to the University’s core values.
• Ability to work independently and/or in a collaborative environment.
• Skill in data entry with minimal errors.
• Ability to accurately prepare and maintain records, files, reports and correspondence.

Responsibilities

• Answers phone calls with appropriate greeting, and addresses and resolves issues or transfers to appropriate staff.
• Enters, transcribes, records, stores or maintains information in written or electronic form.
• Monitors and responds to email requests received through customer service email accounts.
• Ensures that alarm notifications received through electronic monitoring, security or email are accurately reported.
• Oversees work order control and management.
• Distributes office supplies and assists in maintaining uniform inventory.

Skills

Core values

Independent / collaborative

Data entry

Recordkeeping

Education

High School diploma or equivalent

Job description

The University of Miami is seeking a Facilities Operations Clerk for the Coral Gables campus. The role acts as a liaison to faculty, staff and facilities managers to ensure safe campus operations and efficient handling of work orders and alarms.

Key duties include answering phones, entering and tracking requests, monitoring email requests, reporting alarm events, and coordinating with approved contractors to dispatch technicians.