Sr. Facilities Operations Control Representative (H)

University of Miami; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Tuition remission

Job summary

The University of Miami Health System (UHealth) seeks a Sr. Facilities Operations Control Representative in Miami, FL to support service desk operations and deliver exceptional customer service. You will mentor junior staff, analyze data, generate work orders and ensure alarm notifications are accurately reported.

This full-time staff position emphasizes collaboration, adherence to policies, and safeguarding university assets while advancing facilities operations across our health system.

Qualifications

• High School Diploma or equivalent/relevant experience.
• Minimum 3 years of relevant experience.
• Proficiency with office software and computer applications.
• Strong written and verbal communication skills.

Responsibilities

• Enter, analyze data and prepare reports for management.
• Ensure alarm notifications are reported accurately.
• Generate work orders from correspondence or calls.
• Respond to inquiries and concerns promptly.
• Support work order control and training of junior staff.
• Maintain detailed, organized records and assist with accident forms.

Skills

Data analysis

Alarm monitoring

Work orders

Staff training

Records management

Strong communication

Education

High School Diploma

Tools

Office software

Job description

The University of Miami Health System (“UHealth”) Facilities Operations & Planning Department has an exciting opportunity for a full-time Sr. Facilities Operations Control Representative in Miami, Florida.

The Senior Facilities Operations Control Representative facilitates the smooth operations of facility functions by providing support to the operations of the service desk and providing outstanding customer service. Additionally, the incumbent mentors junior staff, and addresses the resolution of complex operations issues.

Core Responsibilities:

• Enters and analyzes data, and prepares reports to present to appropriate managing staff.


• Ensures that alarm notifications received through electronic monitoring, security or email are accurately reported.


• Generates work orders from correspondence or phone calls received.


• Receives and responds to inquiries, questions or concerns.


• Facilitates work order control and management.


• Assists with training of less experienced team members.


• Maintains detailed and organized records of all relevant forms.


• Supports personnel in completing accident report forms.


• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent/relevant experience, certification or license


• Minimum 3 years of relevant experience required


• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.


• Teamwork: Ability to work collaboratively with others and contribute to a team environment.


• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.


• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff