Senior Facilities Manager - Multi-Property Operations

American Campus Communities; Boulder (CO); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Dental

Vision

401k Matching

Medical FSA

Dependent Care FSA

Life Insurance

Sick Leave

PTO

Pregnancy Leave

Paternity Leave

Health Insurance

HSA Matching

Disability

Job summary

American Campus Communities is seeking a Senior Service Manager for U Club on 28th & University Village at Boulder Creek in Boulder, CO. You will lead facilities maintenance, groundskeeping, and housekeeping teams across properties, driving high maintenance standards and resident satisfaction.

You’ll manage incident response, preventive maintenance, budgets, and vendor relations, reporting to the Director of Property Management.

Qualifications

• HVAC certification preferred.
• 3-5 years’ proven mid to high-level tech experience in residential facilities maintenance.
• Strong organizational, communication, and leadership skills.
• Ability to manage multiple properties and prioritize tasks effectively.
• Management experience preferred.

Responsibilities

• Manage and supervise facilities maintenance teams across multiple properties to enhance the resident experience, including managing to ensure efficient execution of work orders, preventative maintenance, and vendor management.
• Recruit, hire, train, and develop team members, cross-training for operational flexibility. Create a positive and engaging workplace for teams.
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Exercise discretion to manage work order processes, including execution, system close-out, and verification as needed, as well as on-call rotation scheduling, and vendor coordination.
• Oversee property turnover processes and preparedness, as well as contract and manage vendors for efficient execution; recap hindsight in preparation for upcoming year.
• Own the preventative maintenance plans for each property; schedule, delegate, and track tasks to ensure completion.
• Ensure properties have adequate planning and response for inclement weather.
• Develop and supervise an inspection program for public areas and resident apartments to ensure ACC’s maintenance standards are consistently met.
• Ensure the safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations.
• Manage budgets, invoice processing, and identify opportunities for capital expenditure funding, in partnership with Director of Property Management and regional support team.
• Collaborate with the Director of Property Management on budget development and strategic planning for properties; performance management and discussions with team members.
• Ensure team is utilizing national partnerships for vendor management to reduce expenses, and leverage market-wide vendor services for consistency and scalability.
• Ensure that vacant retail spaces are well-maintained and ready for showings.
• Communicate effectively with retail tenants regarding maintenance and timely updates.
• Maintain property signage and curb appeal, ensuring high standards.
• Manage contracts for services and vendors such as snow removal, landscaping.
• Assess inventory and ensure proper resource allocation at assigned properties.
• Ensure teams maintain clean and orderly environments at assigned properties, including shops, mechanical rooms, storage and back-of-house areas.
• Maintain key control oversight, including key box access.
• Other duties as assigned by supervisor.

Skills

Leadership

Communication

Organizational

Team Management

Vendor Coordination

Education

HVAC certification

Job description

American Campus Communities is seeking a Senior Service Manager for U Club on 28th & University Village at Boulder Creek in Boulder, CO. You will lead facilities maintenance, groundskeeping, and housekeeping teams across properties, driving high maintenance standards and resident satisfaction.

You’ll manage incident response, preventive maintenance, budgets, and vendor relations, reporting to the Director of Property Management.