Senior Facilities Manager

JLL; Herndon (VA); On-site; USD 120,000 - 150,000; Full time

Job summary

JLL is seeking a Senior Facilities Manager to lead high-performing operations across assigned AMZ account sites. You will oversee FM, AFMs, and Engineering Coordinators, driving operational excellence and ensuring compliance with local regulations while delivering exceptional service to clients and staff.

The role requires strong stakeholder management, leadership, and strategic partnerships with a focus on safety, cost control, and continuous improvement across multiple sites, including remote

Qualifications

• 5+ years of Facilities Management experience in corporate offices or CRE environments.
• Experience with contract management, vendor management and small capital projects.
• Strong leadership and supervisory skills to manage technical teams.
• Ability to operate in fast-paced, high-pressure environments with minimal supervision.
• Experience in customer-facing FM services and professional client interactions.
• Knowledge of building systems (HVAC, electrical, mechanical, plumbing).
• Proficiency in MS Office and CMMS systems.

Responsibilities

• Provide staffing levels with appropriate skill sets aligned with the Client to handle IFM services, workload, and KPIs.
• Develop and implement plans for continuous process improvement, cost reduction, and efficiency across the portfolio.
• Fully support Client initiatives to drive operational excellence and maintain strong client relationships.
• Lead and mentor on-site teams to promote engagement and service excellence.
• Monitor scheduling (PPM), warranties, and asset registers while ensuring Health & Safety compliance.
• Proactively manage local spend and budgets in line with policy, identifying cost savings.

Skills

Facilities Management

Stakeholder management

Team leadership

Budgeting

Vendor management

Customer service

CMMS

Tools

CMMS

MS Office

Job description

What this job involves:

Supporting the Amazon Global Real Estate & Facilities account, we are in need of someone who is strong operationally, specifically knowledgeable about working in environments with government contracts and restrictions. As a Senior Facilities Manager at JLL, you will manage all high-performing operational aspects of the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local regulations while overseeing the teams supporting your area of responsibility including FM, AFMs, Facilities & Engineering Coordinators. This comprehensive facilities leadership role combines operational excellence with strategic client partnership, requiring you to exhibit exceptional customer and stakeholder service and communication as a client-facing professional while supporting the IFM team to ensure clear management and ownership in driving internal operations and delivering services to the highest possible standards within adequate timeframes. At JLL, we are collectively shaping a brighter way - for our clients, ourselves, and our fellow employees. You will play a crucial role in JLL's commitment to operational excellence by bringing people-focused skills including strong stakeholder management and relationship building, continuous engagement and communications, and ability to proactively support the needs of staff, clients and business partners while ensuring the portfolio workplace delivers a great experience for visitors and staff. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. You will oversee some remote sites with ownership of multiple sites and people management to ensure satisfied customers throughout your community while supporting each team member's wellbeing and championing inclusivity and belonging across teams.

What this job involves:

Supporting the Amazon Global Real Estate & Facilities account, we are in need of someone who is strong operationally, specifically knowledgeable about working in environments with government contracts and restrictions. As a Senior Facilities Manager at JLL, you will manage all high-performing operational aspects of the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local regulations while overseeing the teams supporting your area of responsibility including FM, AFMs, Facilities & Engineering Coordinators. This comprehensive facilities leadership role combines operational excellence with strategic client partnership, requiring you to exhibit exceptional customer and stakeholder service and communication as a client-facing professional while supporting the IFM team to ensure clear management and ownership in driving internal operations and delivering services to the highest possible standards within adequate timeframes. At JLL, we are collectively shaping a brighter way - for our clients, ourselves, and our fellow employees. You will play a crucial role in JLL's commitment to operational excellence by bringing people-focused skills including strong stakeholder management and relationship building, continuous engagement and communications, and ability to proactively support the needs of staff, clients and business partners while ensuring the portfolio workplace delivers a great experience for visitors and staff. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. You will oversee some remote sites with ownership of multiple sites and people management to ensure satisfied customers throughout your community while supporting each team member's wellbeing and championing inclusivity and belonging across teams.

What your day-to-day will look like:

• Provide appropriate level of staffing in numbers and skill sets in alignment with Client to handle IFM Services, work volume and KPIs while ensuring team capability and development
• Develop and implement plans for continuous process improvement, cost reduction and efficiency, innovation and benchmarking to drive operational excellence across the portfolio
• Fully support Client's initiatives in effective and efficient fashion to drive operational excellence and meet leadership principles while maintaining strong client relationships
• Challenge and improve all aspects of cost and performance of business while developing and executing annual Team Strategic Plan aligned with organizational objectives
• Monitor PPM schedules, O&M's, warranties, Task System, Asset & Life Cycle Registers while ensuring Health & Safety compliance and regulatory adherence across all sites
• Proactively manage spend and budget locally in line with JLL policies including processing of PO's, invoices, budgets, and service charges while identifying cost savings opportunities
• Demonstrate leadership, give direction and mentor JLL team on site to promote engagement and excellence in customer service while fostering professional development
• Ensure and facilitate excellent communications with clients according to key stakeholders strategy while maintaining relevant information flow and setting appropriate expectations.

Required Qualifications:

• 5+ years of Facilities Management experience including interaction with senior-level management and managing hard and soft services in corporate offices or commercial real estate environments
• Ability to react quickly and decisively when faced with problem or issue while working off own initiative with minimal supervision in fast-paced operational settings
• Strong team player with commitment to support colleagues and ability to work under pressure and tight deadlines while maintaining service quality and stakeholder satisfaction
• Knowledge of building systems, HVAC, electrical, mechanical, and plumbing services with strong leadership and supervisory skills to effectively manage technical teams
• Experience in customer facing environment within technical FM services with ability to display initiative, confidence, and professionalism in all client interactions
• Ability to plan and manage financials within budget and time constraints while identifying cost savings opportunities and ensuring fiscal responsibility
• Experience with contract management, vendor management and small capital projects with computer proficiency in MS Office and CMMS or similar facilities management systems.

Preferred Qualifications:

• Experience coordinating, participating and engaging with IFM meeting cadence including operational, strategic and best practice forums that drive continuous improvement
• Knowledge of Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance with statutory compliance understanding and regulatory awareness
• Background in Health & Safety during events including contractor supervision and reviewing H&S documentation to ensure safe working environments
• Understanding of office housekeeping and cleanliness delivery to highest standards with soft services functions experience including catering, cleaning, and mail services
• Experience networking with regional workplace experience team to ensure soft services delivered on time, on budget and to quality standards
• Knowledge of benchmarking practices within JLL accounts with proposal improvements capability and innovation identification that enhances service delivery
• Understanding of Client's Rhythm of Business as foundation for enabling information flow and setting stakeholder expectations aligned with business priorities
• Experience developing close working relationships with Client Key Stakeholders, Landlord, Managing Agents and FM vendors to support seamless service delivery.

Location:

Onsite

At JLL, we are collectively shaping a brighter way - for our clients, ourselves, and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.