Senior Facilities Customer Support Specialist

VIXXO; Farmers Branch (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

VIXXO is seeking a Senior Customer Support Representative based in Dallas, TX. The role acts as the liaison between customers and VIXXO to understand facility and asset management needs and deliver reliable support.

The position emphasizes relationship-building with customers and service contractors, maintaining SLAs, and timely follow-ups to ensure complete issue resolution. This is a full-time, on-site role in the Dallas area.

Qualifications

• Minimum of 1 year of experience providing excellent customer service.
• Experience with facilities management or related industries is a plus.
• Strong communication and problem-solving skills are required.

Responsibilities

• Receives and responds to service requests via email or phone and tracks interactions.
• Builds rapport with customers and contractors to understand goals and SLA requirements.
• Communicates service status, time estimates, and costs clearly to customers.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

MS Word

MS Outlook

MS Excel

Siebel

Job description

VIXXO is seeking a Senior Customer Support Representative based in Dallas, TX. The role acts as the liaison between customers and VIXXO to understand facility and asset management needs and deliver reliable support.

The position emphasizes relationship-building with customers and service contractors, maintaining SLAs, and timely follow-ups to ensure complete issue resolution. This is a full-time, on-site role in the Dallas area.