Senior Customer Service Representative

VIXXO; Chicago (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

VIXXO is seeking a Senior Customer Support Representative to be based in Dallas, TX or Oakbrook Terrace, IL. The role acts as the liaison between the customer and VIXXO, applying a thorough understanding of the client’s facility and asset management needs.

This is a full-time position with VIXXO, designed as a starting point for a long-term career, emphasizing process discipline, collaboration, and reliable follow-up to ensure customer satisfaction.

Qualifications

• Minimum of 1 year experience providing excellent customer service.
• Proficient with Microsoft Office products (Word, Outlook, Excel); Siebel experience a plus.
• Experience with facilities maintenance is a plus.

Responsibilities

• Receives and responds to service requests via email or phone and proactively manages the preventive maintenance process from documenting all interactions with customers and service contractors through proactively following up to ensure work is completed.
• Build rapport with service contractors and customers within your assigned geography in order to fully understand and achieve customer goals and meet service level agreement requirements.
• Provide effective and proactive communication to the customer regarding the status of services, time estimations and cost.

Skills

Customer service

Tools

Word

Outlook

Excel

Siebel

Job description

Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Oakbrook Terrace, IL or Dallas, TX.

THE ROLE

The Senior Customer Service representative is the liaison between the customer and Vixxo, demonstrating in every interaction that they have a thorough understanding of the client’s facility and asset management needs. This role is an exciting starting point for building a career within Vixxo.

WHO WILL LOVE THIS JOB

• process-oriented helper: you complete tasks carefully according to guidelines while also expressing empathy to unique situations
• collaborative teammate: you enjoy working with others and utilizing strong partnerships (internal and external) to achieve the best outcome
• driver: you always close the loop on communication and activities and customers know they can rely on you to follow up

TOP 3 RESPONSIBILITIES

• Receives and responds to service requests via email or phone and proactively manages the preventive maintenance process from documenting all interactions with customers and service contractors through proactively following up to ensure work is completed
• Build rapport with service contractors and customers within your assigned geography in order to fully understand and achieve customer goals and meet service level agreement requirements
• Provide effective and proactive communication to the customer regarding the status of services, time estimations and cost.

QUALIFICATIONS

• Minimum of 1 year experience providing excellent customer service
• Working knowledge of Microsoft Office products including Word, Outlook, and Excel; Siebel experience a plus
• Experience with facilities maintenance is a plus.

WHY VIXXO

Vixxo wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant and convenience market brands.

Just like you would, we hold ourselves accountable for growing the company and meeting aggressive goals. We also work equally as hard at growing our corporate culture, which includes Vixxo’s commitment to diversity and the fact great minds think differently.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in VIXXO’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.