Senior Customer Service Representative

Vixxo Facility Solutions; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Vixxo is seeking a Senior Customer Support Representative to join our Dallas, TX team, acting as the liaison between customers and the company to understand facility and asset management needs.

You will handle service requests, build rapport with contractors and customers, and provide proactive updates on service status, timelines, and costs, with a focus on accuracy and customer satisfaction.

Qualifications

• Minimum 1 year of customer service experience.
• Proficiency with Word, Outlook, and Excel; Siebel experience is a plus.
• Experience with facilities maintenance is a plus.

Responsibilities

• Receive and respond to service requests via email or phone; manage preventive maintenance and document interactions.
• Build rapport with service contractors and customers in your geography to meet SLAs.
• Provide proactive status updates on services, estimates, and costs.

Skills

Customer service

Communication

Empathy

Tools

Microsoft Office

Siebel

Job description

Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Dallas, TX.

THE ROLE

The Senior Customer Service representative is the liaison between the customer and Vixxo, demonstrating in every interaction that they have a thorough understanding of the client’s facility and asset management needs. This role is an exciting starting point for building a career within Vixxo.

Who Will Love This Job

• A process-oriented helper: you complete tasks carefully according to guidelines while also expressing empathy to unique situations
• A collaborative teammate: you enjoy working with others and utilizing strong partnerships (internal and external) to achieve the best outcome
• A driver: you always close the loop on communication and activities and customers know they can rely on you to follow up

TOP 3 RESPONSBILITIES

• Receives and responds to service requests via email or phone and proactively manages the preventive maintenance process from documenting all interactions with customers and service contractors through proactively following up to ensure work is completed
• Build rapport with service contractors and customers within your assigned geography in order to fully understand and achieve customer goals and meet service level agreement requirements
• Provide effective and proactive communication to the customer regarding the status of services, time estimations and cost.

Qualifications

• Minimum of 1-year experience providing excellent customer service
• Working knowledge of Microsoft Office products including Word, Outlook, and Excel; Siebel experience a plus
• Experience with facilities maintenance is a plus.

WHY VIXXO

Vixxo wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant and convenience market brands.

Just like you would, we hold ourselves accountable for growing the company and meeting aggressive goals. We also work equally as hard at growing our corporate culture, which includes Vixxo’s commitment to diversity and the fact great minds think differently.