Senior Facilities Coordinator - Dallas Operations Lead

VIXXO; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Vixxo seeks a Senior Facilities Coordinator to lead end-to-end management of work requests in our Dallas office. You will coordinate with clients and contractors, ensure scope and costs align with contracts, and provide timely status updates throughout each work order lifecycle.

Ideal candidates bring at least two years of facilities coordination experience, strong customer service, and solid knowledge of basic repairs (plumbing, electrical, HVAC).

Qualifications

• High school diploma or GED required; some college preferred.
• Minimum two years of experience as a Facilities Coordinator or equivalent.
• Basic understanding of facilities repairs (plumbing, electrical, HVAC).
• Excellent customer service and communication skills.
• Ability to operate standard office equipment (computer, copier, fax, scanner, phone).
• Strong time management and adaptability to change.

Responsibilities

• Receive and organize work requests from clients, covering core trades (handyman, electrical, plumbing, HVAC).
• Assign contractors via CWFS contractor base and escalate costs over $1500 to manager.
• Ensure contractors meet client rates and SLAs; communicate expectations to contractors.
• Provide clients with schedule, progress, and completion updates for work orders.
• Escalate capital projects to manager for review and approval.
• Support issue resolution throughout work order life cycle; document scope changes for client approval.
• Track and report facility management activities using CWFS technology.
• Assist with resolving escalated contractor invoicing with needed backup documentation.

Skills

Customer service

Time management

Attention to detail

Dependability

Initiative

Prioritization & planning

Education

High school diploma or GED

Job description

Vixxo seeks a Senior Facilities Coordinator to lead end-to-end management of work requests in our Dallas office. You will coordinate with clients and contractors, ensure scope and costs align with contracts, and provide timely status updates throughout each work order lifecycle.

Ideal candidates bring at least two years of facilities coordination experience, strong customer service, and solid knowledge of basic repairs (plumbing, electrical, HVAC).