Senior F&B Operations & Guest Experience Leader

Infor; Temecula (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Pechanga Resort Casino is seeking an Assistant Director of Food & Beverage in Temecula, CA. You will supervise front-of-house managers, guide labor and cost controls, and partner with the Director of F&B and Executive Chef to shape service standards.

You will be responsible for staffing, budgeting, policy enforcement, and driving guest satisfaction across all outlets, with a Four Diamond commitment and strong leadership responsibilities.

Qualifications

• A Bachelor's degree and at least five (5) years’ relative experience required.
• Must qualify to obtain and maintain a Class “A” gaming license.

Responsibilities

• Proactive involvement in planning, review, and development of existing and future operations.
• Responsible for assisting in the operation of all Food & Beverage Departments.
• Responsible for implementation and adherence of all company policies established by PRC and PDC.
• Responsible for budget implementation and attainment with relative Food & Beverage Department Managers; administer corrective action as necessary to help assure the budgeted goals are obtained.
• Responsible for labor, overtime, food, beverage, and all other cost of Food Outlets in conjunction with relative Managers.
• Responsible for coordinating seasonal changes to menus and continual review of Restaurant mix.
• Assist VP F&B with maintaining the Pechanga Wine Program.
• Establish relationships, maintain, and coordinate the same with all other Departmental Management and staff to ensure operations are within the framework of their needs.
• Maintain consistent analysis of Departmental Managers operation and skills providing praise and coaching to ensure the desired service levels and standards are consistently maintained.
• Assist the Director of F&B in the evaluation of the annual performance appraisals.
• Ensure adherence to Human Resources/Talent Management policies and all Team Member relations issues are addressed promptly and resolved.
• Foster an “open door” policy for all Team Members, ensuring he/she is available for their concerns.
• Ensure a safe work environment for all Team Members.
• Other duties as assigned.

Skills

MS Office

Communication

Delegation

Leadership

POS systems

Staff management

Finance knowledge

Administration

English fluency

Education

Bachelor's degree

5+ years experience

Class A gaming license eligibility

Tools

POS systems

Job description

Pechanga Resort Casino is seeking an Assistant Director of Food & Beverage in Temecula, CA. You will supervise front-of-house managers, guide labor and cost controls, and partner with the Director of F&B and Executive Chef to shape service standards.

You will be responsible for staffing, budgeting, policy enforcement, and driving guest satisfaction across all outlets, with a Four Diamond commitment and strong leadership responsibilities.