Senior F&B Manager — Guest Service & Ops Lead

Wind Creek; Montgomery (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Wind Creek Hospitality Authority seeks an experienced Food and Beverage Manager to lead front-of-house operations, hire coaches, train staff, and drive guest service and quality product delivery in a fast-paced environment.

The role reports to the Director of Food and Beverage and requires overseeing multiple outlets, managing budgets, and ensuring profitable operations while maintaining Wind Creek standards.

Qualifications

• High School diploma or GED– required
• Bachelor’s Degree in Business or Related Field AND two years Supervisory experience in a high volume, multiple shift, F&B outlet– required
• OR Four years’ experience in a Management position in a high volume, multiple shift, F&B outlet– required
• OR Three years’ experience in a F&B Supervisory position with Wind Creek Hospitality– required
• Two years food service management experience managing multi-outlets or multi-locations – required

Responsibilities

• Identifies and defines operational needs within the restaurant (and other outlets or areas, if assigned) and implements solutions which result in beneficial changes to assigned operations
• Abides by all State, Federal, and WCH requirements pertaining to serving alcohol
• Interacts with guest to obtain feedback on product quality and service levels
• Develops and implements customer service training programs as needed and assures outstanding service to all guests at all times
• Directs the development and administration of controls for all phases of assigned outlets in an economical and profitable manner while maintaining established standards
• Develops staffing schedules that assure the highest service levels with maximum productivity
• Develops and monitors status of budgets
• Responsible for profit/loss of assigned operations
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
• Continually seeks new methods and programs to promote the restaurant and the property as a whole
• Obtains and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments and scheduled entertainment and assures that all staff are informed of said information
• Assumes special projects as needed per the direction of the immediate supervisor
• Other duties & responsibilities as assigned

Skills

Customer service

Staff development

Budget management

Communication skills

Problem solving

Team leadership

Education

Bachelor’s Degree in Business or Related Field

High School diploma or GED

Tools

Micros POS System

Time & Attendance Software

Job description

Wind Creek Hospitality Authority seeks an experienced Food and Beverage Manager to lead front-of-house operations, hire coaches, train staff, and drive guest service and quality product delivery in a fast-paced environment.

The role reports to the Director of Food and Beverage and requires overseeing multiple outlets, managing budgets, and ensuring profitable operations while maintaining Wind Creek standards.