Senior Experiential Account Director | Hybrid & Travel

Triggerhouse; Portsmouth (NH); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Trigger House LLC seeks an experienced Account Director to lead client relationships, drive account growth, and deliver high-impact experiential programs. You will oversee event production, budgets, and timelines while mentoring account teams to ensure exceptional client service across multiple markets.

The role emphasizes strategic leadership within the Operations Department, coordination with internal teams, and seamless execution of large-scale brand activations in evolving environments.

Qualifications

• Bachelor's degree in marketing, communications, or business required.
• Minimum of eight years in experiential marketing, event production, or related fields; agency experience preferred.
• Demonstrated experience managing complex client relationships, large-scale programs, and cross-functional teams.
• Proven ability to oversee multimillion-dollar budgets, financial forecasts, and project profitability.

Responsibilities

• Serve as a primary strategic partner for assigned clients, building trusted relationships and identifying opportunities to grow accounts.
• Develop a comprehensive understanding of client brands, objectives, audience, and industry trends to provide strategic recommendations.
• Lead client communications, presentations, and strategic discussions with clear expectations and alignment.
• Oversee programs from concept to financial reconciliation, ensuring timely communications with budgets, timelines, and quality standards.
• Direct cross-functional collaboration among account management, creative, production, fabrication, and external partners.
• Anticipate challenges, manage priorities, and resolve issues while balancing client expectations with capabilities.
• Manage scopes, budgets, invoicing, forecasts, and change orders to ensure profitability.
• Monitor performance and identify opportunities to improve efficiency and client satisfaction.
• Lead and develop account team members through delegation, coaching, and feedback.
• Foster collaboration, accountability, and high standards across all stages of production.
• Stay informed on industry trends and innovations to support development and improvement.
• Travel as needed to support client programming, including evenings and weekends.

Skills

Account management

Strategic thinking

Budget management

Leadership

Client relationship building

Event production

Communication

Microsoft Office

Google Workspace

Education

Bachelor's degree in marketing, communications, business

Job description

Trigger House LLC seeks an experienced Account Director to lead client relationships, drive account growth, and deliver high-impact experiential programs. You will oversee event production, budgets, and timelines while mentoring account teams to ensure exceptional client service across multiple markets.

The role emphasizes strategic leadership within the Operations Department, coordination with internal teams, and seamless execution of large-scale brand activations in evolving environments.