ACCOUNT DIRECTOR

Triggerhouse; Portsmouth (NH); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Trigger House LLC seeks an experienced Account Director to lead client relationships, drive account growth, and deliver high-impact experiential programs. You will oversee event production, budgets, and timelines while mentoring account teams to ensure exceptional client service across multiple markets.

The role emphasizes strategic leadership within the Operations Department, coordination with internal teams, and seamless execution of large-scale brand activations in evolving environments.

Qualifications

• Bachelor's degree in marketing, communications, or business required.
• Minimum of eight years in experiential marketing, event production, or related fields; agency experience preferred.
• Demonstrated experience managing complex client relationships, large-scale programs, and cross-functional teams.
• Proven ability to oversee multimillion-dollar budgets, financial forecasts, and project profitability.

Responsibilities

• Serve as a primary strategic partner for assigned clients, building trusted relationships and identifying opportunities to grow accounts.
• Develop a comprehensive understanding of client brands, objectives, audience, and industry trends to provide strategic recommendations.
• Lead client communications, presentations, and strategic discussions with clear expectations and alignment.
• Oversee programs from concept to financial reconciliation, ensuring timely communications with budgets, timelines, and quality standards.
• Direct cross-functional collaboration among account management, creative, production, fabrication, and external partners.
• Anticipate challenges, manage priorities, and resolve issues while balancing client expectations with capabilities.
• Manage scopes, budgets, invoicing, forecasts, and change orders to ensure profitability.
• Monitor performance and identify opportunities to improve efficiency and client satisfaction.
• Lead and develop account team members through delegation, coaching, and feedback.
• Foster collaboration, accountability, and high standards across all stages of production.
• Stay informed on industry trends and innovations to support development and improvement.
• Travel as needed to support client programming, including evenings and weekends.

Skills

Account management

Strategic thinking

Budget management

Leadership

Client relationship building

Event production

Communication

Microsoft Office

Google Workspace

Education

Bachelor's degree in marketing, communications, business

Job description

We are looking for an experienced and strategic Account Director to lead client relationships, drive account growth, and bring innovative, high-impact brand experiences to life. This role is ideal for a dynamic leader who thrives in a fast-paced environment, excels at building strong client partnerships, and brings a collaborative, solutions-oriented approach to managing complex programs. Working closely with internal teams, this individual will oversee successful project execution, manage budgets and timelines, and lead and mentor account team members while ensuring exceptional client service and results.

About Trigger House LLC

Trigger House is an experiential agency that brings brands to life through unforgettable, high-impact experiences. From large-scale media events and pop-up retail to mobile marketing tours and content-driven programs, we design, build, and deliver work that creates real connection and measurable results. With in-house creative, production, and operations teams, we collaborate across disciplines to move fast, adapt to evolving needs, and execute at the highest level. Guided by our core values of Authenticity, Integrity, Creativity, Collaboration, Respect, and Adaptability, we maintain high standards in both how we work and what we deliver. This commitment drives us to create innovative, high-impact programs for some of the world’s most recognizable brands.

Your next big opportunity starts here! Visit our website to learn more and apply. https://triggerhouse.com/

Description

The Account Director provides strategic and operational leadership within the Operations Department, overseeing client relationships, account performance, event production and execution, and team development. This role requires extensive experience in experiential marketing, with a proven track record of successfully producing and managing large-scale events, brand activations, and multi-market experiential programs across diverse geographic locations. The Account Director must possess a strong understanding of the full event production lifecycle, including planning, budgeting, logistics, vendor management, production coordination, and on-site execution, while ensuring consistent quality and brand experiences across multiple markets.

Serving as a primary strategic partner to assigned clients, the Account Director develops a deep understanding of their brands, business objectives, and evolving needs while identifying opportunities to strengthen relationships and drive account growth. This position translates client objectives into innovative, strategically aligned experiential programs, leading the end-to-end production and delivery of events from initial concept development and pre-production planning through fabrication, logistics, on-site installation, live-event execution, breakdown, and post-event evaluation. The Account Director works closely with internal Creative, Production, Fabrication, and Operations teams, as well as external vendors and partners, to ensure seamless coordination and successful execution.

The Account Director is accountable for producing and delivering high-quality events on time, within budget, and in alignment with client expectations, while effectively navigating shifting priorities, complex production requirements, and unexpected challenges inherent to live-event environments. This role requires the ability to manage multiple concurrent programs, oversee event execution across various venues and geographic markets, and provide hands‑on leadership and problem‑solving support when needed. Additionally, the Account Director provides leadership, mentorship, and direction to account team members while fostering cross‑functional collaboration, operational efficiency, and a consistent standard of excellence throughout every stage of event production.

Responsibilities

• Serve as a primary strategic partner for assigned clients, building trusted relationships and identifying opportunities to grow accounts.
• Develop a comprehensive understanding of client brands, business objectives, target audiences, and industry trends to provide strategic recommendations and innovative solutions.
• Lead client communications, presentations, and strategic discussions, ensuring clear expectations, responsiveness, and alignment throughout the project lifecycle.
• Oversee assigned programs, often simultaneously, from concept development through execution and financial reconciliation, ensuring alignment and timely communications with client objectives, budgets, timelines, and quality standards.
• Direct cross-functional collaboration among account management, creative, production, fabrication, and external partners to ensure successful program delivery.
• Anticipate project challenges, manage competing priorities, and proactively resolve issues while balancing client expectations with company capabilities.
• Oversee project scopes, agreements, budgets, invoicing, forecasts, and change orders, ensuring accuracy, financial accountability, and profitability.
• Monitor account and project performance, identifying opportunities to improve efficiency, processes, and client satisfaction.
• Lead and develop account team members through effective delegation, coaching, performance feedback, and professional development.
• Foster a collaborative, accountable, and respectful team environment aligned with Trigger House's core values.
• Stay informed of emerging industry trends, technologies, and innovations to support creative development and continuous improvement.
• Travel as needed to support client programming, including occasional evenings, weekends, and holidays.
• Perform other related duties as reasonably assigned.

Qualifications, Skills & Experience

• Bachelor's degree in marketing, communications, business, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of eight years of progressive experience in experiential marketing, event production, account management, or related fields; agency experience preferred.
• Demonstrated experience managing complex client relationships, large-scale programs, and cross-functional teams.
• Proven ability to oversee multimillion-dollar budgets, financial forecasts, and project profitability.
• Effective leadership skills, including delegation, coaching, conflict resolution, and team development, and a desire to mentor junior employees.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Strategic thinker with sound judgment, proactive problem-solving abilities, and the ability to navigate challenging situations professionally.
• Highly organized and detail-oriented, with the ability to lead multiple workstreams simultaneously while proactively managing priorities, communications and deadlines.
• Strong project management skills to drive accountability, consistency, and operational excellence across all projects
• Comprehensive understanding of experiential marketing, branded experiences, and relevant industry trends.
• Proficiency in Microsoft Office and Google Workspace, with the ability to learn company project management systems.
• Adaptability, accountability, and a commitment to collaboration, continuous improvement, and high-quality execution.
• Hybrid schedule requiring three days per week in the Portsmouth, NH office (Tuesday-Thursday) and two remote workdays.
• Willingness to travel up to 25%, with occasional evening, weekend, and holiday work based on client and project needs.

Trigger House LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.